You can view, download or print your current bill and previous bills from your My Dodo account.
Log in and click the “Billing” quick link, then select your account to view current and previous invoices.
Related
What should I do if I don’t understand a charge on my invoice?
Call center staff are unable to process payments, so how do you pay a bill?
Automatic payments
Bill Payments will be direct debited from your nominated credit/debit card. Please ensure that funds are available on the due date of your bill to avoid possible service disruption.
Manual Payments
You can also make credit or debit card payments via our online Pay My Bill* service, or by using the phone payments system*.
*Not available to all customers
Related
Dodo bills are setup to be paid automatically, however if you need to make a payment over the phone contact us and use your credit/debit card to pay:
Dial 13 Dodo (13 36 36)
Press 1 for existing customers
Enter your date of birth using DDMMYYY format, followed by the # key
Press 2 for phone and internet services*
Press 1 for the self-service menu
Press 1 to pay your bill and follow the prompts
Once a payment is made, you will be sent a receipt via SMS and email
*Phone payments are not available for Electricity and Gas accounts.
How do I change my plan?
To make changes to your Dodo NBN login to MyDodo and raise a support request.
How long does it take?
Plan upgrades are usually completed within 1 business day, we will notify you once it has been completed.
After you receive confirmation that your plan has changed, you may need to turn your modem off, then on again, to complete any speed changes.
I'm on a contract, can I still change my plan?
Contracted customers can upgrade at any time.
Switching to a lower plan may incur a plan switch fee.
On sign-up you will need to pay for your Dodo modem, and if applicable, a new development fee, then your first month will be charged once your service has been activated.
Your billing cycle starts and ends on the same date every month.
When a billing cycle ends, your monthly base fees are charged for the next month of service in advance, plus whatever usage charges, if any, were accrued during the previous month.
Related
Update your payment method
You can update or change your payment method by using My Dodo, simply login and navigate to the “Payment Details” link.
Related
Need a little help?
If you are having difficulty making a payment, visit My Dodo and click the “Payment extension” link to see what options are available to you.
If you need additional support our Financial Hardship Policy provides a variety of additional options to help get you back in control.
Related
We are unable to put billing on hold or suspend accounts.
Disconnecting your services early may incur cancellation fees and/or the loss of your phone number or email address.
However, if you are experiencing difficulties paying your bill our Payment Extension options may help.
If you need additional support our Financial Hardship Policy provides a variety of additional options to help get you back in control.
You can choose to download and complete our Statement of Financial Position Form and return it to [email protected] or contact us by phone:
Phone: 1300 907 283
Hours of Operation: Monday - Friday 9.00 am – 6.00 pm AEST
Related
First, login to My Dodo and check your monthly invoice.
Your invoice will give you an itemised account of all your recent activity and can help explain any unknown charges.
If you still don't understand the charges, you can raise a Support Request via your My Dodo account by clicking the “Support Request” quick link.
If you are unable to create a My Dodo case please click here.
Related