Don't understand or recognize a charge?


Need to query unknown charges? First check your monthly invoice at My Dodo by logging in with your username and password.

Your invoice will give you an itemised account of all your recent activity and can help explain any unknown charges.

If you have viewed your invoice and still don't understand the charges, contact us using our Online Support Form here or via online chat.



What is an interim charge?

"Interim Charges" are applied to protect you from receiving a large, unexpected bill at the end of the billing cycle.

An "Interim Charge" is usage charge that has exceeded a set threshold based on your monthly plan fee.

If you are charged an interim bill, you will be notified via SMS or email.

Interim charges are automatically processed if you have an authorised credit/debit card on file.

If you pay via direct debit, please visit My Dodo to pay the interim charge as soon as possible, to avoid any interruption to your service.

Late payment

If are unable to pay your bill on time you may incur a late payment fee as laid out in our terms and conditions.

Printed statements

If you opt to have a paper statement sent to you, you will incur a $2.20 paper statement fee, alternately we can email your statement at no cost.

Payment processing fees

  • Payments by American Express or Diners Card will incur a surcharge of 2.89%.

  • Payment made via BPAY incur a $2.50 processing fee, please include this when paying by BPAY.

  • Payments made using Visa or MasterCard (credit or debit) do not incur any fees.