We are unable to put billing on hold or suspend accounts, and disconnecting your services early may incur cancellation fees and/or the loss of your phone number or email address.
However, if you are experiencing difficulties paying your bill our Payment Extension options may help.
If you need additional support our Financial Hardship Policy provides a variety of additional options to help get you back in control.
- Phone: 1300 907 283
- Hours of Operation: Monday - Friday 9.00 am – 6.00 pm AEST