Internet and phone services
When you sign up for a Dodo service, your initial payment includes your first month in advance, however billing will not commence until the service has been activated. For example, if your account was signed up on the 1st of January, and if became active on the 15th of January, your billing cycle will start on the 15th of every month.
Your billing cycle starts and ends on the same date every month. When a billing cycle ends, your monthly base fees are charged for the next month of service in advance, plus whatever usage charges, if any, were accrued during the previous month.
Should you need to change your billing date, please contact our customer service team on 13 Dodo (13 36 36).
In Victoria, monthly billing is available for new electricity customers with a remotely read smart meter. Those Victorian customers already with Dodo Power and Gas will continue to remain on their existing bill frequency.
Customers in South Australia, Queensland and New South Wales are on a quarterly billing cycle with their electricity bill. The only exception to this is customers who have their gas account with us as they receive a bill every two months in all states.