Getting Started

Some States have introduced full retail competition (FRC). In states where FRC has been introduced between different energy suppliers, you can purchase your gas and electricity from the licensed energy retailer of your choice.

A distributor is responsible for maintaining and operating gas pipes or electricity poles and wiring within a specific geographical location. Because of this, you are unable to change your distributor unless you move to another area.

No. You will not have to install a new meter, even if you change retailer.

When you change retailers, your gas, and electricity continues to be supplied through your current distributor's gas pipes and electricity poles and wires. Because it is the distributor who is responsible for the quality of your supply, there won't be any change.

You are able to finalise your account by calling our Contact Centre on 13 dodo (13 36 36), please try to give at least three business days notice. When you call, have your current account number and full address of the premises you are moving to available.

If you change your mind after entering into a contract you can change your mind without penalty for a certain period after you have entered the contract (called "cooling off"). Generally, you have 10 days to cancel a market contract, without incurring any fees or charges.

If you cancel a market contract within this "cooling-off" period, you will continue to be charged for the energy you use under the terms of your existing energy contract.

How do I transfer my electricity supply to Dodo?

You can arrange your transfer by calling our Contact Centre 13 dodo (13 36 36), our friendly sales staff will not only organise your gas or electricity connection they can also discuss your internet and telecommunication needs.
Please have the full address of your premise, identification, such as your driver's licence number, at least one contact phone number available and have your energy bills handy.

You can also complete an online sign up form and our Customer Service team will promptly action your request.

To use our online sign up page click here.

How do I arrange to get my electricity connected?

You can arrange connection by calling our Contact Centre 13 dodo (13 36 36), our friendly sales staff will not only organise your gas or electricity connection they can also discuss your internet and telecommunication needs.

Please have the full address of your new premises, identification, such as your driver's licence number, and at least one contact phone number available. Make sure you give at least two business days notice to allow us time to organise your connection.

You can also complete an online sign up form and our Customer Service team will promptly action your request.

To use our online sign up page click here.

 

Your reasons for choosing a particular supplier can be varied but there are some important factors to consider.


Rates/Tariffs/Prices.

Your gas or electricity bill is calculated using several different components. These include distribution charges, regulated market charges, supply charges and GST as well as the cost of the energy used. When you compare different rates it is important you take into account all aspects of your bill.


Payment options.

Do the payment options the retailer offers suit your financial situation.


Service.

With today's fast paced lifestyle you want to know you are going to receive good service no matter whom you are dealing with. You need to know you will get a fast, reliable response when you have a question, or want advice or information.


Other Considerations.

Some of the other things to look for when comparing energy offers are any early termination or exit fees that may apply, and any other discounts, charges and services which will be included in the market contract.

Market contract.

A market contract is a contract negotiated between you and a retailer. Unlike a deemed or standing offer contracts, the Essential Services Commission does not oversee the terms and conditions, and the prices do not have to be published by the retailer. Market contracts may have a fixed term (generally between one and three years).


Standing Offer contract.

This is a contract where the contract terms are approved by the Essential Services Commission and at prices that are periodically published by each retailer and are available on their websites. Standing Offer contracts must be offered to you by the retailer who is Financially Responsible for the energy supplied to the meter, where you do not want to have a Market contract with a retailer of your choice.

If you do not know who is responsible is for your meter, you can call your distributor, who is able to determine which retailer is responsible.


Deemed contract.

This is the type of contract you will be on if move into a premises, start consuming energy, and do not enter into a specific contract with a retailer. A deemed contract will be between you and the retailer who is Financially Responsible for the meter at the premise.

Deemed and Standing Contracts have Terms and Conditions that are approved by the Essential Services Commission and prices that are periodically published by each retailer and are available on their websites.


Dual fuel contract.

Dual fuel contracts are a special type of market contract where you buy your gas and electricity from one retailer and your billing cycles for gas and electricity are synchronised. Dodo Electricity & Gas does not offer dual fuel contracts.

Dodo Power & Gas

With flexible payment options, pay on time discounts, no lock-in contracts, and a discount on your bundled internet service, Dodo Power & Gas can save you money, so you can spend it on the things you want.


Click here to view our plans.