Managing Energy using My Dodo

My Dodo is your online one stop shop where you can manage all your Dodo accounts 24/7 whether gas, electricity, internet or mobile.  It only takes a couple of  minutes to register for My Dodo.

To get started, ensure that you have your email address and password handy.

My Dodo  gives you secure online access to;

 

  • Viewing and paying your bills

  • Updating your payment details including direct debits

  • Updating your personal details (email, contact numbers etc)

  • Setting up a payment plan or extension

  • Requesting a refund

  • Reviewing your energy usage and history

 

Go to www.dodo.com, then click Log In on the upper menu bar

Enter your email address and Password on the My Dodo log in page then click Let's Go

  1. Log into My Dodo & select Account (top menu bar)

  2. Select Personal Details from the Customer Information menu

  3. Edit & update your password, email address or contact

  4. Remember to Save your updated information

  5. Your changes will be updated immediately

 

  • Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Billing Overview under Bills, balances & information

  • Select the service you wish to view

  • Click Latest Invoice or Previous Invoices as required

  • Click View Invoice

  • The PDF version of your invoice will open in a new window

  • Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Payment Details from the Billing Information menu

  • Select the product/service to view the primary payment details

  • Select Other Payment to view the other payment details saved

  • Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Make a Payment from the Payment Options menu

  • Select the product/service you wish to pay

  • Enter the exact Amount & click Continue to Payment Type

  • Select Payment Type from the payment methods show, or add a new payment type

  • Confirm the payment details then select Make a Secure Payment to process the request

  • A new screen will appear to confirm if payment is successful or unsuccessful

  • (If your payment was successful, you will see confirmation that your transaction was completed

  • (If your payment was unsuccessful, you will be advised of the reason)

 

  • Log into My Dodo  & select Billing & Payment (top menu bar)

  • Select Payment Details from the Billing Information menu

  • Select the Product/Service to view primary payment details

  • Select Add a New payment Type

  • Select either Credit Card or Bank Account

  • Enter the relevant details for your Credit Card or Bank Account

  • Select either Yes or No to Make this My Primary Payment Method

  • Select either Yes or No to Add to All Accounts

  • Select either Yes or No to I agree to Primary Payment Method Terms

  • Click Save

Note:  Primary payment details cannot be deleted 

  • Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Payment Details from the Billing Information menu

  • Select the Product/Service to view primary payment details

  • Select Other Payment

  • Select Delete This Payment Method 

  • Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Payment Extension & Plan under Billing Support

  • Click Get Started and then Continue

  • Select the Product/Service

  • Select either Payment Plan or Payment Extension & then Next

  • Select the date for payment from the calendar

  • Edit Service selected, Payment option & due date (if required)

  • Select Yes, Proceed with Payment Extension or Yes, Proceed with Payment Plan

  • Your request will be confirmed (via a pop-up)

  • ​​​​​​Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Credit Overview under Bills, balance & Information & a list of accounts with credit balances will be displayed

  • Select the Product/Service for a refund request

  • Once the eligibility of a refund is confirmed, enter the amount of the refund requested

The request will be reviewed within 24 business hours & communicated to you via SMS.