Paying Your Bill

Yes, you can. Call us on 13 36 36 (Monday – Friday, 10AM - 7PM AEST) at least three business days before your direct debit is due and we’ll organise an alternative way of paying your instalments, in line with your market contract.

Our energy plans are paid by monthly instalments using direct debit from your bank or credit card. Your instalments will be estimated based on your previous bills, or a few simple questions if you don’t have a previous bill.

You can also choose to pay your account by weekly or fortnightly instalments. Call us on 13 36 36 (Monday – Friday, 10AM - 7PM AEST) to discuss or change your payment options.

Call us on 13 36 36 (Monday – Friday, 10AM - 7PM AEST) to discuss your options.

If you’d like to discuss the amount due on your account, call us on 13 36 36 (Monday – Friday, 10AM - 7PM AEST) at least three business days before your direct debit is due.

If you change your account details, call us on 13 36 36 (Monday – Friday, 10AM - 7PM AEST) at least three business days before your direct debit to update your account details.

Your payment will default. Defaulted payments incur a dishonour fee, which will be charged to your account. If you know that there won’t be enough in your account, call us on 13 36 36 (Monday – Friday, 10AM - 7PM AEST) to cancel the direct debit at least three business days before the due date.