Product & Pricing

Daily Supply Charge

The daily supply charge is a fixed daily amount that is charged as part of the metering and distribution services provided by the distribution company that looks after your area.

Default Market Offer

The DMO is the annual maximum total bill amount (called a reference price) energy companies can charge for the “standing offer” prices based on a set average annual usage amount.  This reference price is intended to make it easier for customers to compare energy plans across different providers.

The DMO can be offered to eligible residential and small business customers in New South Wales, South Australia and South East Queensland.

The DMO only applies to electricity, not gas.

Victorian Default Offer (VDO)

The VDO is a regulated price for electricity that will replace standing offer tariffs offered by energy retailers.  THE VDO price is set annually for each electricity distribution zone based on an average customer’s usage.  The VDO rates are set by the Essential Services Commission (ESC) in Victoria.

Eligible residential and small business customers in Victoria can take up the VDO.  The VDO applies only to electricity.

Reference Price

The reference price is a benchmark electricity price set by the government. It makes it easier to compare electricity prices between different energy retailers.

Comparing VDO and DMO

VDO and DMO makes retailer rate comparisons easier.  The bigger the percentage difference from the reference price, the better the plan is.

Best Offer Message

All energy retailers in Victoria include a best offer message on the front of their bills.

This message will inform you whether or not you are on the best priced generally available plan available from us.

This message will be based on your energy usage over the past year or an estimate if 12 months’ usage is not available and whether or not you can save more than $22 (including GST) a year.

Switching to the Best Offer

If you wish to switch to the best offer, simply let us know that you agree to be switched through Livechat or email us at [email protected] 

Single Rate

If you have a single rate, you will be charged the same rate for electricity throughout the day and night. 

Time of Use Tariffs

Time of use tariff provides different rates for usage depending on the time day and day of the week – off peak rates, shoulder rates and peak rates.  You need a smart meter to be on a time of use tariff.

  • Off peak is charged at times of low usage. Off peak times will vary depending on your location and meter type, but typically are at night or weekends

  • Shoulder rates usually apply between peak and off-peak periods and weekends

  • Peak rates are charged when the network experiences high usage

Controlled Load

Controlled load refers to electricity being used by a stand-alone appliance such as electric slab heating or an electric hot water service, which are often separately metered.  A controlled load tariff generally has a lower rate as these appliances operate during off peak hours.

Standing Offer

Prior to the introduction of VDO and DMO, standing offers served as the base rates offered by retailers.

Retailers formulate their own standing offer rates which may vary with each retailer. With the introduction of the VDO and DMO, standing offers now reflect the same rates across all retailers.

Adding Solar

Yes, you can add solar to your account and be eligible for the solar feed-in tariff. 

You can contact us at 13 36 36, live chat or send an email to [email protected] for solar application instructions.

Solar Feed-in Tariff

If your solar panels generate more energy than you use which is then sent back to the grid, you may be eligible for a credit on your electricity bill.

This is called a feed-in tariff.  Feed-in tariff rates depend on your state and may be funded by your state government, your energy retailer or a mix of both.
 

Adding GreenPower

Yes, by applying Green Energy to your electricity plan, we'll source electricity equal to 10% or 100% of your entire household electricity consumption from renewable energy sources.

If you are interested in getting Green Energy or want to enquire further before deciding, you may call us at 13 36 36 or get in touch with us through live chat.

For enquiries only, you may email us at [email protected].

GST Included?

Yes, fees and charges are subject to and include GST.