Yes, your gas and electricity charges are subject to GST. However, if there are any debits or credits on your bill that do not include GST, we will highlight these items should they occur.
If you want to arrange a special reading to correct an estimated bill or to check a current reading, then call our Contact Centre on 13 dodo (13 36 36). We would be happy to arrange an appointment for a special meter reading at your premises. This can take place anytime during business hours, Monday to Friday. Appointment dates and times are set by your distributor so we may not be able to accommodate all requested timeframes.
Please contact 13-DODO (13 36 36) (from 8am to 6pm AEST Monday to Friday) to arrange a convenient time to allow us access to your meter.
Please be advised there is a fee associated with this type of reading.
In Victoria, monthly billing is available for new electricity customers with a remotely read smart meter. Those Victorian customers already with Dodo Power and Gas will continue to remain on their existing bill frequency. However, in the other states of South Australia, Queensland and New South Wales customers are on a quarterly billing cycle with their electricity bill. The only exception to this is customers who have their gas account with us as they receive a bill every two months in all states.
Dodo Electricity & Gas will send you an email letting you know your bill is available to be viewed using our account management system.
If you wish to receive a printed bill in the mail, there is an additional bill print fee charged per bill for both your gas and electricity that is posted. Please refer to our Additional Retail Charges schedule here for details.
If you have received an estimated bill you can check your current meter reading (call us if you need help with this) and compare it with the estimated reading on your bill. You may find the estimated bill is in line with the current reading.
If you are unhappy with the estimated bill then a special meter reading can be requested at a charge. Based on this reading, any difference can be reconciled to ensure that you pay for no more than the energy you have actually consumed over the billing period. Or you can wait until your next bill where a meter reading will reconcile your consumption on the next bill, ensuring you only pay for the energy you have actually used.
There are many reasons why your electricity bill could be higher than you expected. These can all impact on your electricity consumption or reading and add up to a higher bill than expected.
Has anyone been home during the day more than previously?
Have any additional people moved in or visited with you?
Have you purchased or used a new appliance or began operating an existing appliance for a longer period due to seasonal temperatures such as Heaters or Air Conditioning?
Are you comparing your current bill to a previous bill where a concession was included (for example, the Victorian Winter Energy Concession is only applicable for bills issued during the months of May - October).
If you know you are going to have trouble paying your next bill installment, talk to us earlier rather than later as there are a range of options that we have at our disposal to help. We will work with you to make sure that whatever we set up is realistic and sustainable over time. If you usually pay your bill via direct debit then it is important that you notify us at least three days before your payment is due to avoid any kind of dishonour fee if there is going to be insufficient funds in your account to pay any amount owing. Give us a call on 13 36 35 (Monday-Friday, 10am – 70m AEST) to discuss your situation further with us.
As a retailer, Dodo Power & Gas does not read your meter; we rely on the relevant network distributors for meter readings. Once your meter is read we will use the information to calculate your bill.
The meter reader will endeavour to read your meter on the scheduled date. However, in some cases a meter reading cannot be obtained so instead of an actual meter reading, we will receive an estimated reading. There are strict rules and guidelines that govern how and when your bills may be estimated.
Dodo Power & Gas offers its customers a convenient choice of payment methods – direct debit from your credit card, debit card or bank account, posting a cheque to us in the mail, CentrePay, in person at Australia Post, Post BillPay or by BPAY™. However, we recommend if you want to make paying your energy account extra easy, you consider setting up a direct debit to simply set and forget paying your bills with us.
Bills are normally estimated because the meter reader could not get to your meter. Possible reasons why your meter could not be read, resulting in an estimated bill includes:
The meter is inside and there was nobody available to give access when the meter reader tried to read your meter.
The meter is behind a locked gate and there was nobody home when the meter reader tried to access your meter.
There may have been an obstruction preventing the reader getting to the meter (e.g. garden waste).
The meter reader feels threatened by a dog, which prevents the reader getting to the meter. Keep in mind it is not that your dog may have a good or bad temperament, but whether the reader feels their personal safety may be at risk.
Legally, you are required to maintain clear access to the meters on your premises.