Before you get started, there are a couple of things to check.
Has your nbn™ service been activated?
- Your nbn™ service needs to be connected to the network and activated, we will send a confirmation SMS once we know your service is ready to go.
Have you received your modem?
- Modems are sent once your order is confirmed by our supplier, and you should receive it before your service has been activated.
- We have tried to make setting up as easy as possible, your modem and nbn™ connection box (if supplied) come with easy to follow connection instructions, alternately you can follow our online setup guides found here, please ensure that you refer to the colored technology sticker for the correct guide.
- In order to connect to Wi-Fi look at the sticker on the back of the modem.
- The SSID shows the name of the Wi-Fi network.
- While the WLAN Key is the password.