Help & Troubleshooting

Raising a fault

If you are experiencing difficulties with your Home Phone service, please call our Technical Support team on 13 dodo (13 36 36).

You will then need to follow some basic troubleshooting steps.

Should the representative be unable to restore your service, we will then raise a fault with our supplier.

Can Dodo install a socket or extension?

Unfortunately, Dodo is unable to install additional sockets or alter the internal wiring at your premises in any way.

If you require additional sockets or cabling inside your home, you will need to arrange a certified private technician to carry out any internal work.

Do you fix physical connections such as broken phone sockets?

Regrettably, Dodo is unable to perform maintenance to internal wiring.

If you have problems with your internal wiring, you will need to arrange a certified private technician to carry out any internal work at your premises.

Life threatening calls

If you are receiving calls threatening you, a family member or your property, immediately contact the Police on 000.

 

Unwanted marketing or sales calls

If you are receiving unwanted sales and marketing calls, you can register your number on the National Do Not Call Register.

More information about the National Do Not Call Register can be found on their website.

 

Nuisance calls

If you are receiving nuisance calls that are not life threatening, you may decide to change your service number.

 

Scam calls

Never give an unknown caller any personal or financial information. If you have received a scam or phishing call and you’ve disclosed any financial information on the call, we suggest that you contact your financial institution.