ADSL

View usage logs

If you would like to check your Dodo ADSL usage, you can log in to my.dodo, once logged in, click the "view usage" tab*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

Active phone line

ADSL Broadband service requires an active, full service home phone line, while nbn™ services can be provisioned provided that your location is nbn™-ready.

Please click here to see ADSL and nbn™ availability and pricing.

Do I need a Dodo home phone?

You do not need to have your Home Phone services with Dodo to have Dodo Broadband, you only need an active full service phone line.

Basic Troubleshooting Guide

 

Before you start:

  • Power cycle your hardware, this can fix basic connection issues.
  • Check your Account Balance. If it is overdue, your service may be restricted.
  • Check the Network Status to see if there are any outages or known issues with our network in your area.

 

Step 1: Check all devices

  1. Make sure your Dodo ADSL service is already activated, you will receive an SMS notification once your service has been activated.
  2. Make sure all cables are connected as shown here in the setup guides.

 

New to Dodo, or moved your service to a new address.

  • It could be that your service has not been activated yet, please check that you've have received our SMS notification advising you of your connection date, after which you will receive an SMS letting you know that the service is active and ready for use, this is sent once all installation work has been completed.

 

These lights on your modem should be all on

Modem_Lights

 

Step 2: Perform an Isolation Test

  1. Disconnect all devices except the modem and nbn™ connection box (if you have one) from all phone sockets; this includes phones, alarms, fax machines, and other devices

For more details please see the isolation test guide here.

 

Step 3: Check Your Wi-Fi Network

  1. Check your Wi-Fi light: If it’s off, turn your modem’s Wi-Fi button on. Make sure your computer / device also has Wi-Fi turned on.
  2. Reset the connection: Turn your modem and devices off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.
  3. Move all Wi-Fi devices closer to the modem for maximum access*.

*Certain items can cause Wi-Fi interference and lessen speed and connectivity:

  • Brick Walls or Iron girders
  • Electrical devices like microwave ovens, cordless phones, security cameras, baby monitors, and Bluetooth can interfere with Wi-Fi signals
  • High density living areas like apartments, flats, and units with active Wi-Fi can affect your own connection
  • Position the modem away from electronic devices. Keep it at the centre to balance the Wi-Fi signal across your home network

 

Get further help

If you are still experiencing connection issues, please click here to create an online support request.

 

Getting updates

Dodo will send you updates on your order via text message, but you can also check the status using our online self help tools.

If you have recently signed up for a dodo service, or moved your existing service to a new address, click here to see how the order is progressing.

Basic Troubleshooting Guide

 

Before you start:

  • There are a number things that can cause drop-outs, click here to find out more.
  • Power cycle your hardware, this can fix basic connection issues.
  • Check your Account Balance. If it is overdue, your service may be restricted.
  • Check the Network Status to see if there are any outages or known issues with our network in your area.

 

Step 1: Check Your Wi-Fi Network

  1. Check your Wi-Fi light: If it’s off, turn your modem’s Wi-Fi button on. Make sure your computer / device also has Wi-Fi turned on.
  2. Reset the connection: Turn your modem and devices off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.
  3. Move all Wi-Fi devices closer to the modem for maximum access*.

*Certain items can cause Wi-Fi interference and lessen speed and connectivity:

  • Brick Walls or Iron girders
  • Electrical devices like microwave ovens, cordless phones, security cameras, baby monitors, and Bluetooth can interfere with Wi-Fi signals
  • High density living areas like apartments, flats, and units with active Wi-Fi can affect your own connection
  • Position the modem away from electronic devices. Keep it at the centre to balance the Wi-Fi signal across your home network

 

Step 2: Perform an Isolation Test

  1. Disconnect all devices except the modem from all phone sockets; this includes phones, alarms, fax machines, and other devices

For more details please see the isolation test guide here.

 

Get further help

If you are still experiencing connection issues, please click here to create an online support request.

 

Delivery tracking

If you are having hardware delivered you can track it using the TOLL website, simply enter the hardware tracking number sent to you via SMS.

Basic Troubleshooting Guide

 

Before you start:

  • There are a number things that can affect your speeds, click here to find out more.
  • Power cycle your hardware, this can fix basic connection issues.
  • Check your Account Balance. If it is overdue, your service may be restricted.
  • Check the Network Status to see if there are any outages or known issues with our network in your area.

 

Step 1: Check your speed

  1. Close all running programs and activities
  2. Check your speed at speedtest.net. The recommended minimum speed for streaming sites is 3Mbps.

 

Step 2: Check Your Wi-Fi Network

  1. Check your Wi-Fi light: If it’s off, turn your modem’s Wi-Fi button on. Make sure your computer / device also has Wi-Fi turned on.
  2. Reset the connection: Turn your modem and devices off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.
  3. Move all Wi-Fi devices closer to the modem for maximum access*.

*Certain items can cause Wi-Fi interference and lessen speed and connectivity:

  • Brick Walls or Iron girders
  • Electrical devices like microwave ovens, cordless phones, security cameras, baby monitors, and Bluetooth can interfere with Wi-Fi signals
  • High density living areas like apartments, flats, and units with active Wi-Fi can affect your own connection
  • Position the modem away from electronic devices. Keep it at the centre to balance the Wi-Fi signal across your home network

 

Step 3: Perform an Isolation Test

  1. Disconnect all devices except the modem from all phone sockets; this includes phones, alarms, fax machines, and other devices

For more details please see the isolation test guide here.

 

Get further help

If you are still experiencing connection issues, please click here to create an online support request.

 

So, you’ve spoken to technical support, and we have raised a service fault.

 

What happens next?

  • We’ll check things on our end, and see if the issue can be fixed remotely, without having to send a technician out .

  • If a technician is required, we will make an appointment and let you know.

  • Our faults team will investigate your case and work to resolve your fault as quickly as possible.

  • If required, we will work with any third-party suppliers to determine the best way to resolve the issue.

 

Then what? 

  • We’ll send you an update via SMS within 24 hours of raising a service fault, where we will either confirm the technician’s appointment, or advise you of the next steps needed to resolve your fault.

 

Will you call me?

  • We are able to fix most faults remotely and will keep you updated via SMS. However, if the issue is a complex, we may call you to discuss further.

  • If we have organized a technician, they may call you to ensure you are home, and that there are no on-site risks.

Post connection

Technicians are only responsible for connecting your property to the network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.

Getting connected

Once your ADSL service has been connected, you can start using it by following our easy to use setup guides found here or in your hardware packaging, it couldn't be easier.

 

1. Connect the filter/splitter provided, to your phone socket.

ASSL1

 

2. Now using the telephone cable provided connect one into the ‘ADSL Modem’ side if the filter to the DSL port on the back of the modem.

ADSL2

3. 

Connect the power plug to the back of the modem and the other end to your power socket then turn the modem on.

Your modem will now complete the setup process for you, please allow 15 minutes for the auto setup to complete.

ADSL3

4. When the WAN and Internet lights are solid your modem will now be connected to the internet.

ADSL4

 

Wi-Fi

  • In order to connect to Wi-Fi look at the sticker underneath the modem*.
  • The WIFI NAME (SSID) shows the name of the Wi-Fi network you will need to connect to.
  • While the WIFI PASSWORD is the password you will need to enter.

 

modem_sticker_DN8245

 

 

 

 

 

 

 

 

 

 

 

*Modem shown is the DN8245V, other models may vary.