ADSL

View usage logs

If you would like to check your Dodo ADSL usage, you can log in to my.dodo, once logged in, click the "view usage" tab*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

Active phone line

ADSL Broadband service requires an active, full service home phone line, while nbn™ services can be provisioned provided that your location is nbn™-ready.

Please click here to see ADSL and nbn™ availability and pricing.

A you a new customer, or have you recently moved?

  • It could be that your service has not been activated yet, please check if you have received our SMS notification advising you the service is active and ready for use.

Check your equipment.

  • If you can't connect, always check that the cables are connected as shown in the setup guides here and make sure that the correct lights are on.
  • Perform an Isolation Test, by disconnecting all devices except for your modem from all telephone sockets in your premises, this includes any telephones, alarms, filters, fax machines and other devices.
  • You can also try replacing the Ethernet and telephone cables as they too can go faulty at times.

Restart your equipment.

  • Turn off your modem and any connected device for 10 seconds and then turn them back on again. Allow up to up 10 minutes for them to reconnect to the network.

Wi-Fi.

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via an Ethernet cable (if possible).

 

If you are still experiencing connection issues, click here to get help from Dodo Technical Support on live chat or call us on 13 dodo (13 36 36).

Do I need a Dodo home phone?

You do not need to have your Home Phone services with Dodo to have Dodo Broadband, you only need an active full service phone line.

Modem re-start

If you are experiencing intermittent connection issues, a simple restart is usually a quick and easy way to get you back online.

  • Switch off your modem, and your device.
  • Leave it off for a minute or so, then switch them back on again.
  • Allow up to up 10 minutes for them to reconnect.

Wi-Fi issues

If you are using Wi-Fi, there are a number of factors that can impact signal quality. 

  • If your devices are connected to your modem via Wi-Fi, try moving them closer to the modem or connect directly to the modem using an Ethernet cable (if possible).

Still dropping out?

if you have done either of the steps above and your service continues to drop out, there may be a faulty device plugged into your phone socket(s).

  • Perform an Isolation Test, by disconnecting all devices except for your modem from all telephone sockets in your premises, this includes any telephones, alarms, filters, fax machines and other devices.
  • You can try replacing the Ethernet and telephone cables as they too can go faulty at times.

If you are still experiencing drop outs, click here to get help from Dodo Technical Support on live chat or call us on 13 dodo (13 36 36).

Getting updates

Dodo will send you updates on your order via text message, but you can also check the status using our online self help tools.

If you have recently signed up for a dodo service, or moved your existing service to a new address, click here to see how the order is progressing.

A simple restart is usually a quick and easy way to restore your service;

  • First power cycle your modem by turning it off for about 10 seconds, then turning it on again, this will refresh the connection and may resolve any issues.

Check your speed;

  • You can visit speedtest.net to check your internet speed, most streaming services recommend a minimum speed of 3Mbps.

Close all programs;

  • Speeds can also be affected by programs running in the background, such as updates, cloud storage service and other programs.

Check your Wi-Fi;

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via an Ethernet cable (if possible). 

Check your cables;

  • Try replacing the Ethernet or telephone cable.

Isolate your devices;

  • Sometimes having multiple devices online can affect speeds.
  • Disconnect or turn off other devices connected to the internet.

Video Streaming;

  • Try adjusting the streaming services resolution settings based on your connection speed and see if you can find one that works for you.

Online gaming;

  • Try connecting to local servers or to those closest to your location and check for server outage announcements on the games website.

If your service is still slow, click here to get help from Dodo Technical Support on live chat, or call us on 13 dodo (13 36 36).

Delivery tracking

If you are having hardware delivered you can track it using the TOLL website, simply enter the hardware tracking number sent to you via SMS.

Post connection

Technicians are only responsible for connecting your property to the network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.

Getting connected

Once your ADSL service has been connected, you can start using it by following our easy to use setup guides found in your hardware packaging, with additional setup guides available online, it couldn't be easier.

If you need help with your setup, click here to get help from Dodo Technical Support on live chat or call us on 13 dodo (13 36 36) and we'll provide you with fast and easy help and get you online as quickly as possible.

Wi-Fi

  • In order to connect to Wi-Fi look at the sticker on the back of the modem.
  • The SSID shows the name of the Wi-Fi network.
  • While the WLAN Key is the password.

Modem Wi-Fi Label