Help & Troubleshooting

Can't connect to Mobile Wireless?

 

Before you start:

  • Power cycle your hardware (turn off any mobile devices, modems etc, for 30 seconds and turn them back on again), this can fix basic connection issues.
  • Check your Account Balance. If it is overdue, your service may be restricted.
  • View the Network Coverage Map to check network availability in your area.

 

If you are using your SIM in a tablet or mobile device:

  • Check the signal strength* indicator on your device.
  • Check that your dodo Mobile Wireless SIM card is correctly inserted into your device.
  • If available, try your dodo Mobile Wireless SIM in a different device to check if your device is causing the issue.
 

If you are using your SIM in a modem:

  • If available, check the signal strength* indicator on your modem.
  • Check that your dodo Mobile Wireless SIM card is correctly inserted in your modem.
  • If connected via Wi-Fi, move your device closer to the modem.
  • Make sure you modem is placed away from items that can cause interference, such as:
    • Obstacles - Brick walls, fish tanks & metal fencing (for example) can reduce or block WiFi signals
    • Device interference - Microwave ovens, wireless doorbells, cordless phones and some Bluetooth devices can interfere with WiFi frequencies (typically 2.4 GHz / 5 GHz). Avoid this by trying an alternate frequency. eg. switch your modem to transmit on 5 GHz or vice versa.
    • Other WiFi interference - WiFi networks can interfere with each other. To separate yours from your neighbour's (for example) try using a different WiFi channel.
If you are still experiencing connection issues, please click here to create an online support request.

 

Is your Mobile Wireless slow?

 

Before you start:

  • Power cycle your hardware (turn off any mobile devices, modems etc, for 30 seconds and turn them back on again), this can fix basic connection issues.
  • View the Network Coverage Map to check network quality* in your area.

 

If you are using your SIM in a tablet or mobile device:

  • Check the signal strength* indicator on your device.
  • If available, try your dodo Mobile Wireless SIM in a different device to check if your device is causing the issue.
 

If you are using your SIM in a modem:

  • If available, check the signal strength* indicator on your modem.
  • If connected via Wi-Fi, move your device closer to the modem
 

*Low quality signals can have an affect on speeds.

 

If you are still experiencing connection issues, please click here to create an online support request.