Help & Troubleshooting

Need a new SIM?

If your Dodo SIM has been lost, stolen or is broken, we can send you a new SIM card.

Call us on 13 dodo (13 36 36) and we will be able to help sort you out with a replacement SIM card.

Why is my internet slow?

If your Dodo Mobile Wireless Broadband connection is slow you can try the following

  • Check the signal strength, low quality signals can have an affect on speeds

  • Restart your modem and device

  • If available, try connecting a different device (e.g. computer) to your modem to check if your device is causing the issue

If you have tried the above steps and continue to have issues connecting, click here to get help from Dodo Technical Support on live chat, or call us on 13 dodo (13 36 36).

Basic troubleshooting steps

In order to restore your connection, try these simple steps

  • Turn your device off for at least 30 seconds, then turn it on again

  • Close your connection manager application and any other open applications then re-open them

  • Eject and remove your USB modem/dongle from your computers USB port then re-connect them

  • Check that your SIM card is correctly inserted into your device

  • Try your SIM card in another device (If the problem continues, there could be an issue with the SIM)

  • Check the signal strength, your modem's location can affect the signal quality

If you have tried the above steps and continue to have issues connecting, click here to get help from Dodo Technical Support on live chat, or call us on 13 dodo (13 36 36).