nbn™

View usage logs

If you would like to check your Dodo nbn™ usage, you can log in to my.dodo. Once logged in, click the "view usage" tab*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

A you a new customer, or have you recently moved?

  • It could be that your service has not been activated yet, please check if you have received our SMS notification advising you the service is active and ready for use.

Check your equipment.

  • If you can't connect, always check that the cables are connected as shown in the setup guides here and make sure that the correct lights are on.
  • Perform an Isolation Test, by disconnecting all devices except for your modem and nbn™ connection box (if you have one) from all telephone sockets in your premises, this includes any telephones, alarms, filters, fax machines and other devices.
  • You can try replacing the Ethernet and telephone cables as they too can go faulty at times.

Restart your equipment.

  • Turn off your nbn™ connection box (if you have one), modem and any connected device for 10 seconds and then turn them back on again. Allow up to up 10 minutes for them to reconnect to the network.

Wi-Fi.

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via an Ethernet cable (if possible).

 

If you are still experiencing connection issues, click here to get help from Dodo Technical Support on live chat or call us on 13 dodo (13 36 36).

Modem re-start

If your nbn™ is experiencing intermittent connection issues, a simple restart is usually a quick and easy way to get you back online.

  • Switch off your modem, nbn™ connection box (if you have one) and your device.
  • Leave it off for a minute or so, then switch them back on again.
  • Allow up to up 10 minutes for them to reconnect.

Wi-Fi issues

If you are using Wi-Fi, there are a number of factors that can impact signal quality. 

  • If your devices are connected to your modem via Wi-Fi, try moving them closer to the modem or connect directly to the modem using an Ethernet cable (if possible).

Still dropping out?

if you have done either of the steps above and your service continues to drop out, there may be a faulty device plugged into your phone socket(s).

  • Perform an Isolation Test, by disconnecting all devices except for your modem and nbn™ connection box (if you have one) from all telephone sockets in your premises, this includes any telephones, alarms, filters, fax machines and other devices.
  • You can try replacing the Ethernet and telephone cables as they too can go faulty at times.

If you are still experiencing drop outs, click here to get help from Dodo Technical Support on live chat or call us on 13 dodo (13 36 36).

A simple restart is usually a quick and easy way to restore your service;

  • First power cycle your modem by turning it off for about 10 seconds, then turning it on again, this will refresh the connection and may resolve any issues.

Check your speed;

  • You can visit speedtest.net to check your nbn™speed, most streaming services recommend a minimum speed of 3Mbps.

Close all programs;

  • Speeds can also be affected by programs running in the background, such as updates, cloud storage service and other programs.

Check your Wi-Fi;

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via an Ethernet cable (if possible). 

Check your cables;

  • Try replacing the Ethernet or telephone cable.

Isolate your devices;

  • Sometimes having multiple devices online can affect speeds.
  • Disconnect or turn off other devices connected to the internet.

Video Streaming;

  • Try adjusting the streaming services resolution settings based on your connection speed and see if you can find one that works for you.

Online gaming;

  • Try connecting to local servers or to those closest to your location and check for server outage announcements on the games website.

If you service is still slow, click here to get help from Dodo Technical Support on live chat, or call us on 13 dodo (13 36 36).

nbn™ technologies

The nbn™ rollout uses a number of different technologies, these are the main technologies currently in use: 

Fibre to the Premises - (FTTP)
Fibre to the Node - (FTTN)
Fibre to the Building - (FTTB)
Hybrid Fibre Coaxial - (HFC)
Hybrid Fibre Curb - (FTTC)
Fixed Wireless - (FW)

 

The type of connection you receive depends on the type of connection available at your address.

Getting updates

Dodo will send you updates on your order via text message, but you can also check the status using our online self help tools.

If you have recently signed up for a dodo service, or moved your existing service to a new address, click here to see how the order is progressing.

Delivery tracking

If you are having hardware delivered you can track it using the TOLL website, simply enter the hardware tracking number sent to you via SMS.

Post connection

The nbn™ technicians are only responsible for connecting your property to the nbn™ network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.

Before you get started, there are a couple of things to check.

Has your nbn™ service been activated?

  • Your nbn™ service needs to be connected to the network and activated, we will send a confirmation SMS once we know your service is ready to go.

Have you received your modem?

  • Modems are sent once your order is confirmed by our supplier, and you should receive it before your service has been activated.
  • If you have not received your modem by the time you get your activation SMS, call us on 13 dodo (13 36 36) for assistance. 

Setting up

Modem

  • We have tried to make setting up as easy as possible, your modem and nbn™ connection box (if supplied) come with easy to follow connection instructions, alternately you can follow our online setup guides found here, please ensure that you refer to the colored technology sticker for the correct guide. 

Wi-Fi

  • In order to connect to Wi-Fi look at the sticker on the back of the modem.
  • The SSID shows the name of the Wi-Fi network.
  • While the WLAN Key is the password.
Modem Wi-Fi Label