nbn™

View usage logs

If you would like to check your Dodo nbn™ usage, you can log in to my.dodo. Once logged in, click the "view usage" tab*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

nbn™ technologies

The nbn™ rollout uses a number of different technologies, these are the main technologies currently in use: 

Fibre to the Premises

- (FTTP)

Fibre to the Node

- (FTTN)

Fibre to the Building

- (FTTB)

Hybrid Fibre Coaxial

- (HFC)

Hybrid Fibre Curb

- (FTTC)

Fixed Wireless

- (FW)

 

The type of connection you receive depends on the type of connection available at your address.

Basic Troubleshooting Guide

 

Before you start:

  • Power cycle your hardware, this can fix basic connection issues.
  • Check your Account Balance. If it is overdue, your service may be restricted.
  • Check the Network Status to see if there are any outages or known issues with our network in your area.

 

Step 1: Check all devices

  1. Make sure your nbn™ service is already activated, you will receive an SMS notification once your service has been activated.
  2. Make sure all cables are connected as shown here in the setup guides.

 

New to Dodo, or moved your service to a new address.

  • It could be that your service has not been activated yet, please check that you've have received our SMS notification advising you of your connection date, after which you will receive an SMS letting you know that the service is active and ready for use, this is sent once all installation work has been completed.

 

These lights on your modem should be all on

Modem_Lights

 

Step 2: Perform an Isolation Test

  1. Disconnect all devices except the modem and nbn™ connection box (if you have one) from all phone sockets; this includes phones, alarms, fax machines, and other devices

For more details please see the isolation test guide here.

 

Step 3: Check Your Wi-Fi Network

  1. Check your Wi-Fi light: If it’s off, turn your modem’s Wi-Fi button on. Make sure your computer / device also has Wi-Fi turned on.
  2. Reset the connection: Turn your modem and devices off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.
  3. Move all Wi-Fi devices closer to the modem for maximum access*.

*Certain items can cause Wi-Fi interference and lessen speed and connectivity:

  • Brick Walls or Iron girders
  • Electrical devices like microwave ovens, cordless phones, security cameras, baby monitors, and Bluetooth can interfere with Wi-Fi signals
  • High density living areas like apartments, flats, and units with active Wi-Fi can affect your own connection
  • Position the modem away from electronic devices. Keep it at the centre to balance the Wi-Fi signal across your home network

 

Get further help

If you are still experiencing connection issues, please click here to create an online support request.

Getting updates

Dodo will send you updates on your order via text message, but you can also check the status using our online self help tools.

If you have recently signed up for a dodo service, or moved your existing service to a new address, click here to see how the order is progressing.

Delivery tracking

If you are having hardware delivered you can track it using the TOLL website, simply enter the hardware tracking number sent to you via SMS.

Basic Troubleshooting Guide

 

Before you start:

  • There are a number things that can cause drop-outs, click here to find out more.
  • Power cycle your hardware, this can fix basic connection issues.
  • Check your Account Balance. If it is overdue, your service may be restricted.
  • Check the Network Status to see if there are any outages or known issues with our network in your area.

 

Step 1: Check Your Wi-Fi Network

  1. Check your Wi-Fi light: If it’s off, turn your modem’s Wi-Fi button on. Make sure your computer / device also has Wi-Fi turned on.
  2. Reset the connection: Turn your modem and devices off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.
  3. Move all Wi-Fi devices closer to the modem for maximum access*.

*Certain items can cause Wi-Fi interference and lessen speed and connectivity:

  • Brick Walls or Iron girders
  • Electrical devices like microwave ovens, cordless phones, security cameras, baby monitors, and Bluetooth can interfere with Wi-Fi signals
  • High density living areas like apartments, flats, and units with active Wi-Fi can affect your own connection
  • Position the modem away from electronic devices. Keep it at the centre to balance the Wi-Fi signal across your home network

 

Step 2: Perform an Isolation Test

  1. Disconnect all devices except the modem and nbn™ connection box (if you have one) from all phone sockets; this includes phones, alarms, fax machines, and other devices

For more details please see the isolation test guide here.

 

Get further help

If you are still experiencing connection issues, please click here to create an online support request.

Basic Troubleshooting Guide

 

Before you start:

  • Check that your plan speed meets your needs. Click the ABOUT NBN™ SPEEDS tab here to learn more.
  • There are a number things that can affect your speeds, click here to find out more.
  • Power cycle your hardware, this can fix basic connection issues.
  • Check your Account Balance. If it is overdue, your service may be restricted.
  • Check the Network Status to see if there are any outages or known issues with our network in your area.

 

Step 1: Check your speed

  1. Close all running programs and activities
  2. Check your nbn™ speed at speedtest.net. The recommended minimum speed for streaming sites is 3Mbps.

 

Step 2: Check Your Wi-Fi Network

  1. Check your Wi-Fi light: If it’s off, turn your modem’s Wi-Fi button on. Make sure your computer / device also has Wi-Fi turned on.
  2. Reset the connection: Turn your modem and devices off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.
  3. Move all Wi-Fi devices closer to the modem for maximum access*.

*Certain items can cause Wi-Fi interference and lessen speed and connectivity:

  • Brick Walls or Iron girders
  • Electrical devices like microwave ovens, cordless phones, security cameras, baby monitors, and Bluetooth can interfere with Wi-Fi signals
  • High density living areas like apartments, flats, and units with active Wi-Fi can affect your own connection
  • Position the modem away from electronic devices. Keep it at the centre to balance the Wi-Fi signal across your home network

 

Step 3: Perform an Isolation Test

  1. Disconnect all devices except the modem and nbn™ connection box (if you have one) from all phone sockets; this includes phones, alarms, fax machines, and other devices

For more details please see the isolation test guide here.

 

Get further help

If you are still experiencing connection issues, please click here to create an online support request.

Post connection

The nbn™ technicians are only responsible for connecting your property to the nbn™ network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.

Before you get started, there are a couple of things to check.

 

Has your nbn™ service been activated?

  • Your nbn™ service needs to be connected to the network and activated, we will send a confirmation SMS once we know your service is ready to go.

 

Have you received your modem?

  • Modems are sent once your order is confirmed by our supplier, and you should receive it before your service has been activated.

 

Setting up

Modem

  • We have tried to make setting up as easy as possible, your modem and nbn™ connection box (if supplied) come with easy to follow connection instructions, alternately you can follow our online setup guides found here, please ensure that you refer to the colored technology sticker for the correct guide. 

Wi-Fi

  • In order to connect to Wi-Fi look at the sticker on the back of the modem.
  • The SSID shows the name of the Wi-Fi network.
  • While the WLAN Key is the password.
Modem Wi-Fi Label