Getting Started

nbn™ technologies

The nbn™ rollout uses a number of different technologies, these are the main technologies currently in use: 

Fibre to the Premises

- (FTTP)

Fibre to the Node

- (FTTN)

Fibre to the Building

- (FTTB)

Hybrid Fibre Coaxial

- (HFC)

Hybrid Fibre Curb

- (FTTC)

Fixed Wireless

- (FW)

 

The type of connection you receive depends on the type of connection available at your address.

Getting updates

Dodo will send you updates on your order via text message, but you can also check the status using our online self help tools.

If you have recently signed up for a dodo service, or moved your existing service to a new address, click here to see how the order is progressing.

Delivery tracking

If you are having hardware delivered you can track it using the TOLL website, simply enter the hardware tracking number sent to you via SMS.

Post connection

The nbn™ technicians are only responsible for connecting your property to the nbn™ network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.

Before you get started, there are a couple of things to check.

Has your nbn™ service been activated?

  • Your nbn™ service needs to be connected to the network and activated, we will send a confirmation SMS once we know your service is ready to go.

Have you received your modem?

  • Modems are sent once your order is confirmed by our supplier, and you should receive it before your service has been activated.

Setting up

Modem

  • We have tried to make setting up as easy as possible, your modem and nbn™ connection box (if supplied) come with easy to follow connection instructions, alternately you can follow our online setup guides found here, please ensure that you refer to the colored technology sticker for the correct guide. 

Wi-Fi

  • In order to connect to Wi-Fi look at the sticker on the back of the modem.
  • The SSID shows the name of the Wi-Fi network.
  • While the WLAN Key is the password.
Modem Wi-Fi Label