Using Your Mobile

Usage summary

If you would like to check your mobile usage, you can log in to my.dodo once there, select your mobile service, then click the "view usage" button.

You'll be able to view the calls made, text messages sent and your data usage.

We will also send you SMS notifications to let you know once you have used 50%, 85% and 100% of your included data allowance.

Activating Voicemail

To activate your voicemail service, dial 321 on your mobile handset and press the send/call button on your phone.

This will then take you to a menu, please follow the prompts to complete the activation.

 

Deactivating Voicemail

If you wish to deactivate your voicemail service, dial ##004# or ##21# on your mobile handset and press the send/call button.

Mobile Add-ons

If you are on an eligible Dodo mobile plan, you can purchase add on packs through my.dodo, select your mobile service then click the "Buy Add Ons" button.

Here you can buy the following add-ons;

 

Add-on   What you get   Price   Renewal
Data Pack   Add 2GB/mth   $10   Auto-renew or one-off
International Talk Pack   100 mins to 35 select countries   $5   One-off
MMS Pack      

 

Click here to learn more about add-ons.

1. Data Pack Add-on

The data pack add-on is only available on the $5/mth mobile plan. You can choose to purchase a $10 data pack which gives you access to 2GB. There are 2 options for the 2GB data pack:

  1. Auto-renew data pack: Get 2GB added to your plan every month. This data pack will auto-renew at the start of your bill cycle. You can opt-out at any time though my.dodo.
  2. One-off data pack: Get 2GB added to your plan for just the month. 2GB data will expire at the end of the bill cycle and will not auto-renew the next month.

Once your 2GB data has been exhausted, you will no longer be able to use any more data. You may choose to top up for another $10 which provides an additional 2GB of data for the remainder of the billing month. You can top up your data allowance up to 5 times within the bill cycle.

 

2. International Talk Pack Add-on

Get 100 international talk minutes to 35 selected countries. This pack will expire at the end of your bill cycle, and won’t auto-renew.

 

3. MMS Pack Add-on*

Get unlimited MMS added to your plan every month. This pack will auto-renew at the start of your bill cycle.

You can opt-out at any time through my.dodo

*Please note that you will need data in order to send an MMS.

 

Activating Roaming

To activate International Roaming, please click here to create an online support request.

Click here for International Roaming rates.

International Roaming can be activated on your service after 6 months and may be subject to approval.

If you have not had your Dodo Mobile service for 6 months and wish to activate International Roaming, you will be required to send us 100 points of ID, and pass a credit check.

The documents can be sent to [email protected] or via fax to 1300 552 649. Please ensure to include your Customer ID, full name and/or contact number in the subject or summary part of the Email or Fax.

 

Deactivating Roaming

If you no longer require the International Roaming feature, please click here to create an online support request to deactivate the feature.