What is Multi Factor Authentication?
The ACMA (Australian Communications and Media Authority) has introduced new rules to protect the security of your service/s and reduce the chance of harm from scammers targeting customer interactions to facilitate identity and financial theft.
To align to ACMA regulatory requirements, we will soon introduce multi-factor authentication (MFA) prior to undertaking all high- risk customer interactions.
Frequently Asked Questions
What is a high-risk customer interaction?
A high-risk customer interaction is an interaction started either by you or us, where we:
- add, remove or modify a service on your account; and/or
- disclose information we hold on your account
Why do I need a code?
Adding in the use of a code provides an extra layer of protection when you are accessing or making changes to your account.
How does it work?
Whenever you are accessing or making changes to your account that involve your financial or personal information a code will be generated.
This could involve logging into My Dodo, adding services, changing your plan or updating your personal or payment details.
What if I don’t get a code, or get one I didn’t ask for?
We certainly hope that never happens. If it does, just get in touch at [email protected], dodo.com/online-support-request-my-dodo or call us on 13 36 36.
If you think you’ve been subject to identity theft or fraud, get in touch with us and your financial institution immediately.
What if I’ve given someone else access to my account?
Those arrangements won’t be impacted. If someone you have authorised makes changes to your account then you will receive the code.