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Using My Dodo

 

Login to My Dodo and click the “Update account details” button in the quick links section, or select Account from the top right of the screen.

From here you can update your MyDodo username and password.

You can also update your contact and address information for each of your dodo services.

  • To change your MyDodo login password, click the Change Password button, and follow the prompts.
  • To change your MyDodo username, click the Change Mydodo Username button, and follow the prompts.
  • To update the contact details of any of your Dodo services, select the service from the list and use the edit button to update your details. 
     

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How do I change or update my payment details?

 

What is Multi Factor Authentication?

The ACMA (Australian Communications and Media Authority) has introduced new rules to protect the security of your service/s and reduce the chance of harm from scammers targeting customer interactions to facilitate identity and financial theft. 

To align to ACMA regulatory requirements, we will soon introduce multi-factor authentication (MFA) prior to undertaking all high- risk customer interactions.  

Frequently Asked Questions

What is a high-risk customer interaction?
A high-risk customer interaction is an interaction started either by you or us, where we:

  • add, remove or modify a service on your account; and/or
  • disclose information we hold on your account

Why do I need a code?
Adding in the use of a code provides an extra layer of protection when you are accessing or making changes to your account.


How does it work?
Whenever you are accessing or making changes to your account that involve your financial or personal information a code will be generated.
This could involve logging into My Dodo, adding services, changing your plan or updating your personal or payment details.  
 

What if I don’t get a code, or get one I didn’t ask for?
We certainly hope that never happens.  If it does, just get in touch at [email protected], dodo.com/online-support-request-my-dodo or call us on 13 36 36.
If you think you’ve been subject to identity theft or fraud, get in touch with us and your financial institution immediately.


What if I’ve given someone else access to my account?
Those arrangements won’t be impacted. If someone you have authorised makes changes to your account then you will receive the code.  
 

 
 

  • Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Billing Overview under Bills, balances & information

  • Select the service you wish to view

  • Click Latest Invoice or Previous Invoices as required

  • Click View Invoice

  • The PDF version of your invoice will open in a new window

 

  • Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Make a Payment from the Payment Options menu

  • Select the product/service you wish to pay

  • Enter the exact Amount & click Continue to Payment Type

  • Select Payment Type from the payment methods show, or add a new payment type

  • Confirm the payment details then select Make a Secure Payment to process the request

  • A new screen will appear to confirm if payment is successful or unsuccessful

  • (If your payment was successful, you will see confirmation that your transaction was completed

  • (If your payment was unsuccessful, you will be advised of the reason)

 

 

  • Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Payment Details from the Billing Information menu

  • Select the product/service to view the primary payment details

  • Select Other Payment to view the other payment details saved

 

  • Log into My Dodo  & select Billing & Payment (top menu bar)

  • Select Payment Details from the Billing Information menu

  • Select the Product/Service to view primary payment details

  • Select Add a New payment Type

  • Select either Credit Card or Bank Account

  • Enter the relevant details for your Credit Card or Bank Account

  • Select either Yes or No to Make this My Primary Payment Method

  • Select either Yes or No to Add to All Accounts

  • Select either Yes or No to I agree to Primary Payment Method Terms

  • Click Save

 

Note:  Primary payment details cannot be deleted 

  • Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Payment Details from the Billing Information menu

  • Select the Product/Service to view primary payment details

  • Select Other Payment

  • Select Delete This Payment Method 

 

  • Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Payment Extension & Plan under Billing Support

  • Click Get Started and then Continue

  • Select the Product/Service

  • Select either Payment Plan or Payment Extension & then Next

  • Select the date for payment from the calendar

  • Edit Service selected, Payment option & due date (if required)

  • Select Yes, Proceed with Payment Extension or Yes, Proceed with Payment Plan

  • Your request will be confirmed (via a pop-up)

 

Simply login to My Dodo and raise a Support Request by clicking the “Support Request” quick link.

When sending the request, please ensure to include their full name, date of birth, contact number, contact email and full address.

 

 

This function is for Dodo energy services only.

  • ​​​​​​Log into My Dodo & select Billing & Payment (top menu bar)

  • Select Credit Overview under Bills, balance & Information & a list of accounts with credit balances will be displayed

  • Select the Product/Service for a refund request

  • Once the eligibility of a refund is confirmed, enter the amount of the refund requested

The request will be reviewed within 24 business hours & communicated to you via SMS.

 

Before you cancel your service, check your account status or any upgrade offers or any remaining device repayments.

To request to cancel log into My Dodo and raise a Support Request by clicking the “Support Request” quick link.

We’ll have to check a few things to make the process as smooth as possible and capture your feedback to identify areas for improvement:

  • What is the reason for cancelling?

  • Are you moving to another provider?

  • Is your service still in contract, and subject to early termination fees?

  • Do you have to return any equipment?

  • What is your final bill?

 

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I am moving home. How do I move my Dodo nbn service with me?

 

Our support pages are designed to help you resolve enquiries without having to contact us, and our My Dodo self-service tools give you complete control of your account.

Allowing you to pay a bill, view invoices, check your usage, update your payment details and more.

If you need to contact us you can raise a Support Request via My Dodo, just login and click the “Support Request” quick link.