Payment Assistance

Are you finding it hard to pay your bill?

The Dodo Payment Assistance Program helps support customers who have fallen behind with paying their bills and are facing financial difficulties.

We will work with you to support you in catching up and getting back on track with your bills.

This assistance is free and made available to anyone experiencing short- or long-term financial stress.

How can we help?

We have a variety of options to help you get back on track with your bills. This assistance can include:

Short- or Long-term payment arrangements
Payment Extensions
Discounts
Spend controls.
Restriction of services to reduce financial over commitment.
Low-cost interim options until you can continue with original payments.
Waiver of late payment fees or cancellation fees
External support to financial counsellors or other services depending on your situation.

How can you receive support under the Payment Assistance Program?

You don’t need to provide us any evidence about your current situation and it’s easy to get in contact with us.

Simply complete the webform with your account information and the reason for assistance and we will get back to you within 5 business days with the outcome of your request.

If you would prefer to contact us via phone, you can call our team on 1300 907 283 Monday - Friday 9.00 am – 6.00 pm AEST or you can contact us via email: [email protected]

If you would like more information about how we can assist you under the Payment Assistance Program, please refer to our policy "Dodo Payment Assistance Policy".

Need more help?

Here are some links and information to services that could assist you.

National Debt Helpline:

You can talk to a financial counsellor from anywhere in Australia by calling 1800 007 007 (Monday to Friday, 9.30 am – 4.30 pm). This number will automatically switch through to the service in the State or Territory closest to you, or you can visit the National Debt Helpline ndh.org.au

Department of Human Services:

Information about contacting Centrelink, Medicare or Child Support, and the Department of Human Services.

Visit: humanservices.gov.au

MoneySmart:

MoneySmart offer free, independent guidance so you can make most of your money.

Visit: moneysmart.gov.au

Kids Helpline:

Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

Phone: 1800 551 800

Website: kidshelpline.com.au

1800 Respect:

If you’re suffering from sexual assault or domestic/family violence, 1800 RESPECT is open 24 hours a day.

Phone: 1800 737 732

Website: 1800respect.org.au

MensLine Australia:

If you’re a man experiencing emotional health and/or relationship issues, MensLine is here to help anywhere, any time.

Phone: 1300 789 978

Website: mensline.org.au

Woman Resource Information and Support Centre (WRISC) Aboriginal Family Violence Program:

WRISC strongly believes in understanding and respecting Aboriginal and Torres Strait Islander cultures and our shared history as Indigenous and non-indigenous Australians.

Phone: (03) 5333 3666

Website: wrisc.org.au

Dodo Complaints Team & Dodo Complaints & The Telecommunications Industry Ombudsman (TIO):

If you would like to speak to someone in regards to a complaint or dispute, our complaints policy can be found here and you can contact the team on 1300 104 758 Monday – Friday 9:00AM – 6:00PM AEST

The Telecommunications Industry Ombudsman can be contacted in the event that we have been unable to resolve your complaint, they will provide a fair, independent, and accessible external dispute resolution service.

Phone: 1800 062 058 Monday to Friday 8:0am – 8:00pm (AEST)

Website: tio.com.au

Please note that making complaint will not prevent you from agreeing to an arrangement for payment assistance.