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Terminology Glossary

Loss Factors: Electricity is lost in the course of transmission from the generator to your site. In simple terms, the further electricity has to travel from the generators, along transmission and distribution lines, to your site, the more electricity needs to be transmitted to compensate for this loss.

The calculation that determines how much customers pay for this are called loss factors. Loss factors for your geographical area remain the same regardless of which retailer you choose.


Non-energy charges: Non-Energy Charges cover other costs relating to the supply of gas or electricity. We pay these charges on your behalf.

These costs include the physical "delivery" of gas or electricity to your premises - often referred to as the Network Tariff. All Non-Energy Charges are either imposed by, or are controlled and regulated by government, a regulator, or network distributor.


NMI: Your National Meter Identifier (NMI) is a unique number that is assigned to each premise and links your electricity meter with your premise. All energy retailers must include the NMI on their electricity bill.


Energy charges: Your energy charges are the charges for the actual gas or electricity that you consume.


Pay on time discount: A Pay on Time Discount, is a discount on Market contracts that is provided, where your bill is paid by the due date.

The amount of the Pay on Time Discount will be shown on Your Bill (if applicable), along with the Date that the bill must be paid by in order for the Discount to be applied.

Dodo Electricity & Gas's Pay on Time Discount is applied to the usage component of the Bill, after any applicable concessions have been deducted.


Service to property charge or daily charges: For electricity, the service to property charge may cover part of the provision and maintenance of the meters, poles, wires and billing and some retail operating costs. It is applicable to each electricity account.

For gas, customers are charged a supply charge which may cover part of the cost of maintaining and extending the gas distribution network e.g., transmission pipes, gas mains, and some retail operating costs.


What are the basic units of energy?

Energy is measured as follows:

  • Gas - joule.

  • Electricity - watt hour.

  • 3.6 megajoules=1 kilowatt hour.


Gas Energy Units:

  • 1 megajoule (MJ)=1 million joules.

  • 1 gigajoule (GJ)=1 thousand megajoules.

  • 1 terajoule (TJ)=1 million megajoules.

  • petajoule (PJ)=1 billion megajoules.


Electricity Energy Units:

  • 1 kilowatt hour (kWh)=1 thousand watt hours.

  • 1 megawatt hour (MWh)=1 thousand kilowatt hours.

  • 1 gigawatt hour (GWh)=1 thousand megawatt hours.