Modem Setup Guides

When connecting to the nbn, we recommend that you use a Dodo modem*, however you can use your own modem so long as it’s compatible with the nbn technology available at your address, and not locked to another provider.

*Our technical support team are fully trained on Dodo branded hardware, we can only offer limited support for non-Dodo devices, depending on the age, make and model of your device. 

The following modems are incompatible with Dodo nbn™:

• Foxtel Hub 1 and Foxtel Hub 2

• Optus Nokia FastMile 5G Gateway v1/v2/v3

• Vodafone Wi-Fi Cube 3

• Telstra 5G Home Modem

• TPG HG659

If you are using any of these modems you can find info on buying a Dodo modem here, or you try a different device.

Depending on your nbn connection type, your modem will need a ‘DSL’ port, or a ‘WAN’ port, if your modem has both of these, you should be able to use it.

FTTN (Fibre to the Node) and FTTB (Fibre to the Basement) both require a ‘DSL’ port, other technology types use a ‘WAN’ port.

If you’re unsure of your nbn technology type, you can find it in your Dodo welcome email, if you are still unsure you can log a request using My Dodo.

Connection help

1. Identify your technology type (you can find this on your welcome email)

2. Ensure that your cables are connected properly using our connection guides found here as an example

3. Log into your modem and use the settings below

   • Connection type: PPPoE

   • Username: "email address used on signup"

   • Password: dodointernet

   • VLAN: Not required/NA

Related

Setting up nbn™ hardware

To connect your modem via Fibre to the Node or Fibre to the Basement, follow the steps below:

1. Ensure that your modem is plugged in and turned on.
2. Locate your main telephone socket
3. Connect the telephone cable to the DSL port as shown below

Wait for the modem to connect to the nbn, the “internet” indicator on your modem will illuminate when ready.

Your modem should connect automatically, however in some instances you may need to power cycle your modem, or log into your modem and update the settings below:

• Connection type: PPPoE
• Username: "email address used on signup"
• Password: dodointernet
• VLAN: Not required/NA

To connect your modem via Fixed Wireless or Fibre to the Premises, follow the steps below:

1. Ensure that your modem is plugged in and turned on.
2. Locate your nbn™ Connection Box
3. Connect the Blue Ethernet cable as shown below

Wait for the modem to connect to the nbn, the “internet” indicator on your modem will illuminate when ready.

Your modem should connect automatically, however in some instances you may need to power cycle your modem, or log into your modem and update the settings below:

• Connection type: PPPoE
• Username: "email address used on signup"
• Password: dodointernet
• VLAN: Not required/NA

To connect your modem via Hybrid Fibre Coaxial or Fibre to the Curb, follow the steps below:

1. If it’s not already setup, connect your nbn™ connection box.
   • Click here if you have a black nbn connection box.
   • Click here if you have a white nbn connection box.
   • If you don't have either, you'll need to log a request via My Dodo
2. Ensure that your modem is plugged in and turned on.
3. Connect the Blue Ethernet cable as shown below

Wait for the modem to connect to the nbn, the “internet” indicator on your modem will illuminate when ready.

Your modem should connect automatically, however in some instances you may need to power cycle your modem, or log into your modem and update the settings below:

• Connection type: PPPoE
• Username: "email address used on signup"
• Password: dodointernet
• VLAN: Not required/NA