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Modem Setup Guides

 

When connecting to the nbn, we recommend that you use a Dodo modem*, however you can use your own modem so long as it’s compatible with the nbn technology available at your address, and not locked to another provider.

*Our technical support team are fully trained on Dodo branded hardware, however we can only offer limited support for non-Dodo devices, depending on the age, make and model of your device. 

 

The following modems are incompatible with Dodo nbn®:

  • Foxtel Hub 1 and Foxtel Hub 2
  • Optus Nokia FastMile 5G Gateway v1/v2/v3
  • Vodafone Wi-Fi Cube 3
  • Telstra 5G Home Modem
  • TPG HG659

If you are using any of these modems you can find info on buying a Dodo modem here, or you try a different device.

 

Depending on your nbn connection type, your modem will need a ‘DSL’ port, or a ‘WAN’ port, if your modem has both of these, you should be able to use it.

FTTN (Fibre to the Node) and FTTB (Fibre to the Basement) both require a ‘DSL’ port, other technology types use a ‘WAN’ port.

Ports

If you’re unsure of your nbn technology type, you can find it in your Dodo welcome email, if you are still unsure you can log a request using My Dodo.

 

Connection help

  1. Identify your technology type (you can find this on your welcome email)
  2. Ensure that your cables are connected properly using our connection guides found here as an example
  3. Log into your modem and use the settings below
    • Connection type: PPPoE
    • Username: "email address used on signup"
    • Password: dodointernet
    • VLAN: Not required/NA

If you are still having issues connecting to the internet you can chat with our technical support team here or you can view our troubleshooting guides found here.

Related

nbn® branded hardware

 

Basic overview

Depending on your connection type, your BYO modem should have the below attributes in order to work with Dodo nbn®.

  • NBN compatible and compliant.
  • Capable of reaching your nbn plan speed
  • PPPoE complaint (Point-to-Point Protocol over Ethernet)
  • Ethernet WAN compatible (not required for FTTN or FTTB connections)
  • Support VDSL2 connections and SOS/ROC (Applicable to FTTN or FTTB connections only)

Using a modem from another internet service provider

Dodo nbn is built for plug and play simplicity. In most cases you may need to power cycle your hardware (turn it off for 30 seconds, then turn it on again, allowing up to up 10 minutes for your hardware to reconnect to the network) once your Dodo nbn connection has been activated. 

Telstra modems

  • Most are compatible with Dodo nbn and should only require a reboot.

Optus modems

  • Optus modems are locked to the Optus network and will not work with Dodo nbn.
  • We recommend that you purchase a Dodo nbn modem, as these are setup to be configured remotely and we can offer end to end technical support.
  • Contact us to purchase your Dodo nbn modem.

iiNet modems

  • Most are compatible with Dodo nbn and should only require a reboot.

Belong modems

  • The Belong 4315 modem is compatible but requires some changes to the device configuration.
  • We have a step by step setup guide found here.

TPG modems

  • TPG archer VR1600 modems are compatible with Dodo nbn but require some changes to the device configuration.
  • We have a step by step setup guide for FTTN and FTTN connections found here, and guides for FTTP, HFC and Fixed Wirelesss connections found here.

Vodafone modems

Internode modems

  • Most are compatible with Dodo nbn and should only require a reboot. (I'm guessing)

Store bought modem compatibility

Most newer model nbn ready modems should work with dodo nbn, in some cases you may need to make a change to your modems configuration. Please contact your modem manufacturer for assistance.

 

It’s never too late to purchase a Dodo modem, just contact us here and we’ll process the purchase and send you a new Dodo modem.

 

Related

How do I setup my Dodo modem?