ENERGY

We understand that a bill that appears higher than expected can be a shock.  Bill increases may be due to lifestyle changes such as installing air conditioners or a pool or moving to a bigger home.  Listed below are some factors that could be the reason for this increase.

  • Seasonal – Heating your home in winter and cooling your home in summer increases your energy usage.  Compare your bills from the same time of the year to track these periods where your usage is usually higher.
  • Moving home – if you have moved recently, your new home may be larger or less energy efficient than your previous home.  It may have different types of cooling or heating.
  • Additional people – visitors, a new baby, even school holidays could result in an increased usage.
  • Appliances – Have you recently purchased a new or larger appliance?  Are there any faulty or old appliances that could be using more energy?  To find how much energy your appliances use, visit https://www.energyrating.gov.au/calculator 
  • Bill period – Check that you are comparing bills with the same number of days in a billing period.
  • Previous bill – is there a balance that has been carried forward from your previous bill?
  • Estimated bill – is your bill estimated?  To see if you have been issued an estimated bill, check your invoice.
  • Concessions and discounts – check your entitlements and the expiration of rebates, concessions and discounts.  Some concessions are seasonal and will not be applied to every bill.
  • Is your meter number correct?  Ensure that the meter number on your bill matches the meter number on the meter.  If you notice a discrepancy, give us a call on 13 36 36. (Monday – Friday, 8am – 7pm AEST).

Read our energy tips on how you can save energy and lower your bills. (read our energy tips)

Options: 

If you feel the meter has not been read accurately, we recommend the following options:

  • Read your meter, check to see if your current reading is more than the reading on your bill. If it is less than the reading on your bill then call us.
  • You can call us to request a special meter reading, which will require the meter reader to return to your property to read the meter again. A fee may be charged if you proceed with this option and the meter reading is found to be correct.
  • After all other options have been exhausted you can request the meter to be tested. A fee may apply for this test which will only be charged if it is deemed that there is nothing wrong with the meter. 

If you don’t have a smart meter that can be read remotely, your meter needs to be read in person. Sometimes the meter reader may have issues accessing your meter.  This usually happens if you meter has been installed indoors, is behind a locked gate or is guarded by a pet pooch.

The best way to avoid an estimated read is to make sure there’s always easy and safe access to your meter.

If you moving home or premises, you need to notify Dodo Power and Gas at least 3 business days in advance of your move.

 

Existing Customers – please call us on 13 36 36 (Monday – Friday, 8am – 7pm AEST) and provide us with the following information.

  • Date for disconnection of services to your existing property
  • Date for connection of services to your new property
  • Address of your new property
  • Your identification details for authentication

 

New Customers – please call us on 13 36 36 (Monday – Friday, 8am – 7pm AEST) and provide us with the following information.

  • Date for connection of services to your new property
  • Address of your new property
  • Your identification details for authentication

 

Make sure that there is clear access to your electricity and gas meters and remember to set you main electrical switch to “off”, so we can complete your request safely.

 

If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages.  Contact us to register your life support machine. 

 

Please click here to download Life Support and Medical Heating/Cooling Forms.   Please complete the form and have a medical practitioner sign the appropriate form and return to it to Dodo Power & Gas at:

Dodo Power & Gas (Life Support) 
PO Box 631 Collins St West,
Melbourne VIC 8007.

 

If you have any questions, you can contact us on live chat at https://dodo.com/livechat, or call us on 13 36 36 (Monday - Friday, 8am-7pm AEST). 

We don’t charge a moving fee, but a service order fee might be charged by your distributor for disconnections and/or connections.  Fees charged by the distributor vary and we’ll let you know the distributor service fees when you sign up.

The service order fees are detailed in our Additional Retail Charges.

There are various state government concessions and rebates available to help low income earners manage their energy accounts. The concession or rebate which you can apply for, and the eligibility requirements, depends upon which state you live in.

Click here for more information about Victorian concessions.

If you would like to confirm if you are eligible for a concession or rebate then call our Contact Centre on 13 Dodo (13 36 36).