Energy

We understand that a bill that appears higher than expected can be a shock.  Bill increases may be due to lifestyle changes such as installing air conditioners or a pool or moving to a bigger home.  Listed below are some factors that could be the reason for this increase.

  • Seasonal – Heating your home in winter and cooling your home in summer increases your energy usage.  Compare your bills from the same time of the year to track these periods where your usage is usually higher.

  • Moving home – if you have moved recently, your new home may be larger or less energy efficient than your previous home.  It may have different types of cooling or heating.

  • Additional people – visitors, a new baby, even school holidays could result in an increased usage.

  • Appliances – Have you recently purchased a new or larger appliance?  Are there any faulty or old appliances that could be using more energy?  To find how much energy your appliances use, visit https://www.energyrating.gov.au/calculator 

  • Bill period – Check that you are comparing bills with the same number of days in a billing period.

  • Previous bill – is there a balance that has been carried forward from your previous bill?

  • Estimated bill – is your bill estimated?  To see if you have been issued an estimated bill, check your invoice.

  • Concessions and discounts – check your entitlements and the expiration of rebates, concessions and discounts.  Some concessions are seasonal and will not be applied to every bill.

  • Is your meter number correct?  Ensure that the meter number on your bill matches the meter number on the meter.  If you notice a discrepancy, please email us at [email protected]do.com.au.

Read our energy tips on how you can save energy and lower your bills.

If you would like to make monthly instalment payments, you may be eligible to sign up to Dodo SmartPay

 

Options: 

If you feel the meter has not been read accurately, we recommend the following options:

  • Read your meter, check to see if your current reading is more than the reading on your bill. If it is less than the reading on your bill then call us.

  • You can call us to request a special meter reading, which will require the meter reader to return to your property to read the meter again. A fee may be charged if you proceed with this option and the meter reading is found to be correct.

  • After all other options have been exhausted you can request the meter to be tested. A fee may apply for this test which will only be charged if it is deemed that there is nothing wrong with the meter. 

If you don’t have a smart meter that can be read remotely, your meter needs to be read in person. Sometimes the meter reader may have issues accessing your meter.  This usually happens if you meter has been installed indoors, is behind a locked gate or is guarded by a pet pooch.

The best way to avoid an estimated read is to make sure there’s always easy and safe access to your meter.

Moving with Dodo is easy. All we need is a few details and we will have your electricity and gas connected on move day. Remember to organise your move at least 3 business days in advance of your connection date.


For an urgent electricity connection, please call 1300 345 847 (Monday to Friday, 8am to 7pm AEST). Additional fees may apply for an urgent connection. Gas connections can take up to three business days.


Existing customers will need to call Dodo Power and Gas to organise their move on 13 36 36 (Monday to Friday 8am -7pm AEST) and provide the following information

  • Date for disconnection of services to your existing property

  • Date for connection of services to your new property

  • Address of your new property

  • Your identification details for authentication


New Dodo Power & Gas customers in Vic, NSW & SA can move by 

  • Organising a move online

  • Calling us on 13 36 36 (Monday to Friday, 8am to 7pm AEST)

New Dodo Power & Gas customers in Queensland will need to call us on 13 36 36 (Monday to Friday, 8am - 7pm AEST) to organise their move as well as the Visual Safety Inspection appointment.


To organise a move, all new customers will need handy the address of the new property, the connection date and identification details for authentication.
Make sure that there is clear and safe access to your electricity and gas meters and remember to set your main electrical switch to “off” to ensure that you are connected on the date nominated.


If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages. Contact us to register your life support machine. Concessions has detailed information relating to Concessions and Life Support.

If you are a new Dodo customer, there are no move in or connection fees if you connect between 8am and 7pm, Monday to Friday.

If you are an existing Dodo customer moving with Dodo, you will not be charged moving fees (disconnection or connection) if you connect between 8am and 7pm, Monday to Friday.

If you are connected outside of 8am – 7pm, Monday to Friday, after hour connection fees may apply.

Moving fees vary by fuel and distributor and are detailed in the Additional Retail Charges.