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Moving with Dodo is easy. All we need is a few details and we will have your electricity and gas connected on move day. Remember to organise your move at least 3 business days in advance of your connection date.

For an urgent electricity connection, please call 1300 345 847 (Monday to Friday, 8am to 7pm AEST). Additional fees may apply for an urgent connection. Gas connections can take up to three business days.

Existing customers will need to call Dodo Power and Gas to organise their move on 13 36 36 (Monday to Friday 8am -7pm AEST) and provide the following information

  • Date for disconnection of services to your existing property

  • Date for connection of services to your new property

  • Address of your new property

  • Your identification details for authentication

New Dodo Power & Gas customers in Vic, NSW & SA can move by 

  • Organising a move online

  • Calling us on 13 36 36 (Monday to Friday, 8am to 7pm AEST)

New Dodo Power & Gas customers in Queensland will need to call us on 13 36 36 (Monday to Friday, 8am - 7pm AEST) to organise their move as well as the Visual Safety Inspection appointment.

To organise a move, all new customers will need handy the address of the new property, the connection date and identification details for authentication.
Make sure that there is clear and safe access to your electricity and gas meters and remember to set your main electrical switch to “off” to ensure that you are connected on the date nominated.

If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages. Contact us to register your life support machine. Concessions has detailed information relating to Concessions and Life Support.

If you are a new Dodo customer, there are no move in or connection fees if you connect between 8am and 7pm, Monday to Friday.

If you are an existing Dodo customer moving with Dodo, you will not be charged moving fees (disconnection or connection) if you connect between 8am and 7pm, Monday to Friday.

If you are connected outside of 8am – 7pm, Monday to Friday, after hour connection fees may apply.

Moving fees vary by fuel and distributor and are detailed in the Additional Retail Charges.