If you need to update or change any of your account information, login to My Dodo and click the “Update details” quick link.
If you need to make a change to your Dodo nbn plan, simply login to My Dodo and raise a request by clicking the “Support Request” quick link, then select “I want to change my plan”.
Simply login to My Dodo and raise a Support Request by clicking the “Support Request” quick link.
When sending the request, please ensure to include their full name, date of birth, contact number, contact email and full address.
Before you cancel your service, check your account status or any upgrade offers or any remaining device repayments.
To request to cancel log into My Dodo and raise a Support Request by clicking the “Support Request” quick link.
We’ll have to check a few things to make the process as smooth as possible and capture your feedback to identify areas for improvement:
What is the reason for cancelling?
Are you moving to another provider?
Is your service still in contract, and subject to early termination fees?
Do you have to return any equipment?
What is your final bill?
Our support pages are designed to help you resolve enquiries without having to contact us, and our My Dodo self-service tools give you complete control of your account.
Allowing you to pay a bill, view invoices, check your usage, update your payment details and more.
If you need to contact us you can raise a Support Request via My Dodo, just login and click the “Support Request” quick link.