Consumer Data Right

What is the Consumer Data Right?

The Consumer Data Right (CDR) is an opt-in service that allows consumers to share their data securely with authorized third parties called Accredited Data Recipients (ADRs). This includes data held by electricity retailers.

The CDR is designed to provide Australian consumers with choice on how their data is used and shared, and in turn, choose from a range of tailored and innovative products and services. By permitting Dodo Power & Gas (DPG) to share your data, ADRs can help you make informed decisions about products available to you.

Is there an obligation to share my data?

There is no obligation to share your data. If you consent, you authorise your data to be shared with ADRs. You can withdraw your consent at any time.

The CDR allows you to share your data securely with ADRs. Sharing your data with the ADRs, can make it easier for you to:

Compare products and services; and
Access better value and improved services.

Important: DPG will never ask you to share your DPG login details, password or verification code with a third party.

Am I eligible?

To be eligible, you must:

Be 18 years or older;
Have an active residential or small business account with DPG, or have had an active account within the last 24 months;
Not be a Commercial & Industrial Customer; and
Not be an off-market embedded network customer (such as residential customers who live in apartment buildings, retirement villages, gated residential communities etc).

Is it safe?

Yes! There are strict protocols that apply to both the collection of CDR data and use of that data under the Competition and Consumer Act and the CDR Rules.

The Australian Competition and Consumer Commission (ACCC) manages this process to ensure it is safe and secure for consumers. ADRs must go through a rigorous accreditation process to provide CDR services to you.

Your data will not be shared without your consent.

Important: DPG will never ask you to share your DPG login details, password or verification code with a third party.

How do I share my data?

You can find a list of ADRs here. ADRs will ask for your consent to collect your data.

Once you have consented, you will be asked to confirm that you wish to share your data held by DPG. DPG will verify your identity using the email address recorded against your account and email you a one-time password to authorise the request.

You can revoke this access and stop sharing any time you like. Read more on how to revoke access.

How do I share multiple accounts?

Multiple Accounts

If you have more than one electricity account with DPG, you will need to provide consent for each account separately. After entering the One-Time Password (OTP), select the first account you wish to provide consent for, then click continue.

Check the box and click continue.

You will then be asked to confirm that your data may be shared. Once confirmed, and the ADR has retrieved the associated data, the ADR will be able to trigger another request to share data, and you will be asked to provide consent again. Select the next account you wish to share data for. All accounts you have consented to share data for will be displayed in your consumer dashboard.

What information is shared with an ADR?

We are required to make available the following types of data for sharing:

Customer details including:
- Name
- Supply address
- Contact details

Account and plan details, including:
- DPG electricity account number and plan details
- Fuel type
- Product data
- Concessions and payment assistance details (if you have any)
- Payment details (how you pay your bill, billing frequency and any scheduled payments)

Payment details including history information

Australian Energy Market Operator (AEMO) data, including:
- National Metering Identifier (NMI) standing data
- Electricity connection and meter details
- Metering data including usage
- Electricity generation and storage (if you have solar)

How do I manage my shared data?

To view and manage your shared data:

Access your dashboard
To access your consumer dashboard, we’ll send you a One Time Password (OTP) via email to complete your verification
You can view and amend the data for:
- Electricity accounts shared
- Types of data shared
- The period for the data share

Can I see who I have shared my data with?

You can view all your data sharing arrangements through the consumer dashboard. You can access the dashboard by following the first two steps under FAQ How do I manage my shared data?

You can also contact us to request copies of:

Authorisations given to disclose CDR data;
Amendments to or withdrawals of those authorisations;
Disclosures of CDR data pursuant to those authorisations; and
CDR complaint data that relates to them.

I am having trouble verifying my identity. What should I do?

If you are having issues verifying your identity in the consumer dashboard and didn’t receive a One-Time Password (OTP), try the following trouble shooting tips:

Check your junk or spam folder.
If your inbox is full, you might not be able to receive emails. Make some space and try again.
Check that you have entered the registered email address correctly.
If you are using a “focused” inbox, check any other tabs.
Try resending the OTP.
Contact us.

If you have used an email not registered on your account, you will not receive a OTP.

How do I stop sharing?

Should you decide that you no longer want to share your data with an ADR, you can:

Access the dashboard using your registered email address
You will be sent a OTP to complete your verification
Enter the OTP
Select “Manage Data Sharing”
Click the data sharing arrangement to stop sharing
Select “Stop Sharing”
You will receive a message warning of the consequences of selecting “Stop Sharing”
Select “Stop Sharing”

If you have any issues, please contact us so we can assist you.