As of 1 May 2024, any DPG customer account that has two or more joint account holder or accounts with one or more account holders and/or secondary users (referred to as an authorised representative by DPG) will now be able to share their data with ADRs.
By default, the disclosure option that will apply is the pre-approval option. If one account holder or authorised representative requests a disclosure of data, the other account holders are treated as having approved the disclosure of the data related to the joint account which the request was submitted.
An account holder can elect at any time to change its disclosure option and opt for the more restrictive non-disclosure option, any joint account holder can choose the non-disclosure option to apply to the joint account. Under the non-disclosure option no data will be shared with any ADRs and any existing requests submitted will cease to be shared as well.
An account holder can always change its disclosure option and elect to re-apply the less restrictive pre-approval option at any time, whereby data will be able to be shared with all ADRs again. Any existing requests that are still active would re-commence the sharing of your data. If you change to a less restrictive disclosure option, all account holders need to approve the change for the pre-approval option to apply.
An account holder can also elect to withdraw approval for a specific CDR request, which will not impact other active requests. The account holder who withdrew approval, may elect to remove the withdrawal, allowing sharing to re-commence for that specific CDR request, assuming it is still active.
Authorised representatives may not change disclosure options or withdraw approval of specific CDR requests, other than those the authorised representative requested themselves.
All disclosure options and withdrawals can be managed via the Consumer Dashboard.