Moving home

I am moving to a new home, what do I need to do?

If you moving home or premises, you need to notify Dodo Power and Gas at least 3 business days in advance of your move.

Existing Customers – please call us on 13 36 36 (Monday – Friday, 8am – 7pm AEST) and provide us with the following information.

Date for disconnection of services to your existing property
Date for connection of services to your new property
Address of your new property
Your identification details for authentication

New Customers – please call us on 13 36 36 (Monday – Friday, 8am – 7pm AEST) and provide us with the following information.

Date for connection of services to your new property
Address of your new property
Your identification details for authentication

Make sure that there is clear access to your electricity and gas meters and remember to set you main electrical switch to “off”, so we can complete your request safely.

If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages. Contact us to register your life support machine.

Please click here to download Life Support and Medical Heating/Cooling Forms. Please complete the form and have a medical practitioner sign the appropriate form and return to it to Dodo Power & Gas at:

Dodo Power & Gas (Life Support)
PO Box 631 Collins St West,
Melbourne VIC 8007.

If you have any questions, you can contact us on live chat at https://dodo.com/livechat, or call us on 13 36 36 (Monday - Friday, 8am-7pm AEST).

Are there any moving fees?

We don’t charge a moving fee, but a service order fee might be charged by your distributor for disconnections and/or connections. Fees charged by the distributor vary and we’ll let you know the distributor service fees when you sign up.

The service order fees are detailed in our Additional Retail Charges.

Connection timeframes

We recommend that you provide us with at least 3 business days’ notice to organise your electricity and gas connection.

Depending on where you live and whether or not the property has been disconnected, if your new premises is in Victoria, New South Wales or South Australia, you are not required to be at the premises to have your property connected. However, please remember to set your main electrical switch to off.

If you are in Queensland, a Visual Safety Inspection (VSI) is required by law. This requires an adult to be at the premises and a time slot between 8am & 6pm can be requested.

For an urgent electricity connection, 1300 345 847 (Monday – Friday, 8am – 7pm AEST). Extra fees may apply for urgent service. Natural gas connections can take up to three business days, so we’ll need a bit more notice.

What do I need to do to get my power connected at my new property?

Please ensure that there is clear access to your electricity and gas meters, remember to set your main electrical switch to off, so we can complete your request safely.

If you don’t have access to your new property yet, contact your real estate agent to turn the main switch off.

If in Queensland, you will need a Visual Safety Inspection.

How do I disconnect at my old address?

If you are not with us, contact your old energy provider to disconnect your old premises and get your final bill.

If you are a Dodo Power and Gas customer, call us on 13 36 36 (Monday – Friday, 8am – 7pm AEST) to disconnect your old premises and connect the new property. We need a minimum of 3 business days’ notice for a disconnection/connection.

How can I get a gas and/or electricity quote for my new premises?

You can get a quote for your gas and/or electricity

Online, by clicking here
Calling us on 13 36 36 (Monday – Friday, 8am – 7pm AEST)

What happens to my life support registration if I move to a new property?

Your registration is specific to your current address. If you move to a new property, you will need to contact us to reapply to have your Life Support Equipment registered at your new address.

Please click here to download Life Support and Medical Heating/Cooling Forms. Please complete the form and have a medical practitioner sign the appropriate form and return to it to Dodo Power & Gas at: