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Fetch TV

About FetchTV

FetchTV is an IPTV service that delivers subscription television programming using your internet connection.

Fetch TV provides a set top box with a digital TV tuner, personal video recorder and up to 45+ subscription channels, video on demand, pay per view movies, web applications, and a mobile app.

User guides

if you would like to know about operating your FetchTV equipment, setup, and FetchTV features, a number of guides are available online here on the FetchTV website.

Adding more channels

Channel packs can be added on a month-to-month basis. You can add one or multiple packs, with 5 to choose from:

  • Kids Pack (9 channels)

  • Vibe Pack (12 channels)

  • Variety Pack (9 channels)

  • Knowledge (19 channels)

  • Ultimate Pack (45+ channels, including all of the channels from the above packs)


Adding a channel pack

  1. Select Manage from the main menu and then choose Subscriptions.

  2. Use the directional keys to see available packs. Press ‘select’ to select your channel pack. Explore channels in pack using the directional keys.

  3. Press the green button to subscribe to a pack. Repeat to unsubscribe.

Subscriptions on channel packs are for a minimum of 1 month.

Setting up your FetchTV


Connection Option 1 (If your Modem & TV are in two different rooms)

  1. To use a PowerLine Adapter/Connector, plug the Adapter into a power socket near your broadband modem
  2. Use an Ethernet/Internet Cable to connect between your broadband modem & PowerLine Adapter
  3. Plug the Second PowerLine Adapter near your TV & Fetch set-top box
  4. Use an Ethernet/Internet Cable (provided) to connect the adapter to your Fetch TV set-top box
  5. Switch on TV and follow steps bellow on how to setup your Fetch TV Device

Connection Option 2 (If your Modem, Fetch set-top box & TV are in the same room)

  1. Plug one end of the Internet/Ethernet Cable provided in the box to you broadband modem
  2. Plug other end of Internet/Ethernet Cable provided in the box to the set-top box (labelled internet)
  3. Switch on TV and follow steps bellow on how to setup your Fetch TV Device


  1. Ensure that your set-top box is connected to a power socket/ TV Antenna (for free to air TV) and your broadband modem/router
  2. Ensure that your modem/router is turned on and connected to the internet
  3. Switch on the Fetch TV set-top box.
  4. Please wait for 10 – 15 minutes for the set-top box to power up and configure for the first time (the screen may go black – don’t worry)\
  5. After Step 4 is complete, you should see the Fetch start-up screen on your TV
  6. After first start-up, the set-top box Welcome Screen appears.
  7. Enter the Activation Code that you received in the Welcome Email and Via SMS (case sensitive). Click the Activate button once the code has been entered Correctly
  8. The next screen prompts you to set up your Parental PIN. You can do this now by following the on screen instructions or do it later by accessing User in the Settings menu. he default PIN is 0000.
  9. Click here to download the Fetch TV User Guides. It will help you get the most out of your Fetch TV service.


Movie store

The Movie Store offers over 8000 movies to buy or rent, ready to watch whenever you want. The cost of movies you rent or buy will be added to your Fetch account.

When you buy or rent a movie you will be prompted to enter your PIN number. Go to Menu > Movies > Movie Store.


Renting and buying movies

When you rent a movie from the Movie Store you have 7 days to start watching, and 48 hours to watch from when you first press play.

You can watch the movie as often as you want during this time.

When you buy a movie you are buying the right to watch it as often as you like on your current Fetch subscription with your current Fetch Service Provider.

  1. To buy or rent a movie use the directional keys to select movie and press ‘select’.

  2. From the movie details screen, you can select to watch the full screen trailer (if available), rent or buy the movie or add the movie to your Wishlist.

  3. To get a movie you will be prompted to enter your Parental PIN and press ‘select’ . You can choose to rent or buy the SD or HD format if available.

  4. If your purchase is successful a “P“will replace the “$” on the title image and the movie will download ready to play.


Finding your movies

To find the movies you have rented or bought go to Menu > My Stuff > Movies > My Movies

Activating your service

To activate your FetchTV service, you will need your 10 digit activation code, this will be sent to you via SMS and email when your hardware is dispatched.

To activate your service, first setup your FetchTV hardware. Once setup is complete, power up your FetchTV set top box and enter the activation code when prompted.