MOBILE

Account activation

Your service will activate automatically 7 days after the sim card has been dispatched, alternatively you can activate your sim via:

  • Online at my.dodo 

  • Over the phone by calling our dedicated activation line on 1300 308 532, and follow the prompts

Please refer to your welcome letter for activation details.

If you are transferring your number from another provider, activation may take up to 24 hours or a little longer on Sundays.

Need to upgrade?

 

How do I change my plan?

  • For changes to your Dodo Mobile plan click here to submit an online request.

 

How long does it take?

  • Changes to your plan take effect from your next billing date.

 

I'm on a contract, can I still change my plan?

  • Contracted customers can upgrade at any time

  • Switching to a lower plan may incur a plan switch fee

 

Transferring your number

You can transfer most mobile services to Dodo, just be sure to choose this option during the sign up process.

If your existing service is pre-paid, we require the mobile service number and the date of birth provided when that service was created.

If your existing service is post-paid, we require the mobile service number and the account number of the service you wish to transfer to Dodo.

Mobile Data/MMS

Mobile data is activated by default if included in your plan. If your sim card is active, mobile data should also be active.

If mobile data is not working, please check that it is included in your service and if you have correct mobile data settings.

If your settings are correct and the sim card is active but mobile data is not working, please click here to create an online support request and we will investigate the issue.

The table below contains the Dodo GPRS and MMS settings.

GPRS Settings:

Website:

- http://networker.optus.net.au/wap/index.wml

APN:

- Internet

Gateway/Proxy IP:

- 202.139.83.152

Port:

- 9201

 

MMS Settings:

Website:

- http://mmsc.optus.com.au:8002/

APN:

- MMS

Gateway/Proxy IP:

- 61.88.190.10

Port:

- 9201

 

Mobile Add-ons

If you are on an eligible Dodo mobile plan, you can purchase add on packs through my.dodo, select your mobile service then click the "Buy Add Ons" button.

Here you can buy the following add-ons;

 

Add-on   What you get   Price   Renewal
Data Pack   Add 2GB/mth   $10   Auto-renew or one-off
International Talk Pack   100 mins to 35 select countries   $5   One-off
MMS Pack      

 

Click here to learn more about add-ons.

1. Data Pack Add-on

The data pack add-on is only available on the $5/mth mobile plan. You can choose to purchase a $10 data pack which gives you access to 2GB. There are 2 options for the 2GB data pack:

  1. Auto-renew data pack: Get 2GB added to your plan every month. This data pack will auto-renew at the start of your bill cycle. You can opt-out at any time though my.dodo.
  2. One-off data pack: Get 2GB added to your plan for just the month. 2GB data will expire at the end of the bill cycle and will not auto-renew the next month.

Once your 2GB data has been exhausted, you will no longer be able to use any more data. You may choose to top up for another $10 which provides an additional 2GB of data for the remainder of the billing month. You can top up your data allowance up to 5 times within the bill cycle.

 

2. International Talk Pack Add-on

Get 100 international talk minutes to 35 selected countries. This pack will expire at the end of your bill cycle, and won’t auto-renew.

 

3. MMS Pack Add-on*

Get unlimited MMS added to your plan every month. This pack will auto-renew at the start of your bill cycle.

You can opt-out at any time through my.dodo

*Please note that you will need data in order to send an MMS.