MOBILE

Account activation

Your service will activate automatically 7 days after the sim card has been dispatched, alternatively you can activate your sim via:

  • Online at my.dodo 

  • Over the phone by calling our dedicated activation line on 1300 308 532, and follow the prompts

Please refer to your welcome letter for activation details.

If you are transferring your number from another provider, activation may take up to 24 hours or a little longer on Sundays.

Usage summary

If you would like to check your mobile usage, you can log in to my.dodo once there, select your mobile service, then click the "view usage" button.

You'll be able to view the calls made, text messages sent and your data usage.

We will also send you SMS notifications to let you know once you have used 50%, 85% and 100% of your included data allowance.

Service suspension

Your service may have been suspended for one of several reasons, If your payments are up to date your service should be working without any issue.

If your payments are up to date and your are still unable to use your service, please click here to create an online support request.

A one-time passcode is a way for us to protect the privacy of our customers, ensuring that the service holder is the one who is requesting the transfer of their mobile number.

As part of the sign-up process, a one-time passcode will be sent to the mobile number you are wishing to transfer via SMS, so make sure you have that handy.

Once we have verified the passcode entered, you will be able to complete the transfer of your service to Dodo mobile.

If you suspect that your mobile service number has been fraudulently ported, you should immediately report the activity to either (a) the Australian Federal Police or the relevant State or Territory Police; and (b) the government services that support customers whose mobile service number is the subject of an unauthorised transfer.

Transferring your number

You can transfer most mobile services to Dodo, just be sure to choose this option during the sign up process.

If your existing service is pre-paid, we require the mobile service number and the date of birth provided when that service was created.

If your existing service is post-paid, we require the mobile service number and the account number of the service you wish to transfer to Dodo.

Basic troubleshooting

If your handset is not working please try following steps:

 

  • Turn the phone off
  • Remove battery and SIM card from the handset
  • Put the battery and SIM back in the handset and turn your phone on again
  • If still not working, try your SIM in another handset. This will help you determine if the problem is your SIM card or your handset
  • If the SIM is working in an another handset - that means there is an issue with your handset or potentially your handset is locked to a different provider
  • If the SIM card is not working in another handset - that means it is most likely issue with your SIM

 

If it is an issue with your SIM card,please click here to create an online support request.

If you suspect an issue with the handset, we suggest you contact the manufacturer.

Activating Voicemail

To activate your voicemail service, dial 321 on your mobile handset and press the send/call button on your phone.

This will then take you to a menu, please follow the prompts to complete the activation.

 

Deactivating Voicemail

If you wish to deactivate your voicemail service, dial ##004# or ##21# on your mobile handset and press the send/call button.

Transferring your number

Transferring (porting) your number to Dodo is quick and easy, and is usually complete within 4 hours* of submitting your activation request.

Keep your original sim card in your handset.

Once your sim stops working, just replace it with your Dodo sim card and you're done!

When transferring a number to Dodo please ensure that all relevant information is supplied to avoid any activation delays.

* Transfers from some networks can take up to 2 business days to complete.

Mobile Data/MMS

Mobile data is activated by default if included in your plan. If your sim card is active, mobile data should also be active.

If mobile data is not working, please check that it is included in your service and if you have correct mobile data settings.

If your settings are correct and the sim card is active but mobile data is not working, please click here to create an online support request and we will investigate the issue.

The table below contains the Dodo GPRS and MMS settings.

GPRS Settings:

Website:

- http://networker.optus.net.au/wap/index.wml

APN:

- Internet

Gateway/Proxy IP:

- 202.139.83.152

Port:

- 9201

 

MMS Settings:

Website:

- http://mmsc.optus.com.au:8002/

APN:

- MMS

Gateway/Proxy IP:

- 61.88.190.10

Port:

- 9201

 

Mobile Add-ons

If you are on an eligible Dodo mobile plan, you can purchase add on packs through my.dodo, select your mobile service then click the "Buy Add Ons" button.

Here you can buy the following add-ons;

 

Add-on   What you get   Price   Renewal
Data Pack   Add 2GB/mth   $10   Auto-renew or one-off
International Talk Pack   100 mins to 35 select countries   $5   One-off
MMS Pack      

 

Click here to learn more about add-ons.

1. Data Pack Add-on

The data pack add-on is only available on the $5/mth mobile plan. You can choose to purchase a $10 data pack which gives you access to 2GB. There are 2 options for the 2GB data pack:

  1. Auto-renew data pack: Get 2GB added to your plan every month. This data pack will auto-renew at the start of your bill cycle. You can opt-out at any time though my.dodo.
  2. One-off data pack: Get 2GB added to your plan for just the month. 2GB data will expire at the end of the bill cycle and will not auto-renew the next month.

Once your 2GB data has been exhausted, you will no longer be able to use any more data. You may choose to top up for another $10 which provides an additional 2GB of data for the remainder of the billing month. You can top up your data allowance up to 5 times within the bill cycle.

 

2. International Talk Pack Add-on

Get 100 international talk minutes to 35 selected countries. This pack will expire at the end of your bill cycle, and won’t auto-renew.

 

3. MMS Pack Add-on*

Get unlimited MMS added to your plan every month. This pack will auto-renew at the start of your bill cycle.

You can opt-out at any time through my.dodo

*Please note that you will need data in order to send an MMS.

 

Compatible handsets

To use your Dodo mobile SIM, you will need to have a 4G compatible mobile handset.

Use your mobile data on other devices

Also known as Mobile Hotspot, tethering allows the sharing of an internet connection from one device to another via Wi-Fi.

For information on how to enable this, please refer to your device manual.

Activating Roaming

To activate International Roaming, please click here to create an online support request.

Click here for International Roaming rates.

International Roaming can be activated on your service after 6 months and may be subject to approval.

If you have not had your Dodo Mobile service for 6 months and wish to activate International Roaming, you will be required to send us 100 points of ID, and pass a credit check.

The documents can be sent to [email protected] or via fax to 1300 552 649. Please ensure to include your Customer ID, full name and/or contact number in the subject or summary part of the Email or Fax.

 

Deactivating Roaming

If you no longer require the International Roaming feature, please click here to create an online support request to deactivate the feature.