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Transferring your number


You can transfer your mobile number to Dodo by selecting the option when activating your Dodo mobile SIM card.

  • If your existing service is pre-paid, we require the mobile service number and the date of birth provided when that service was created.

  • If your existing service is post-paid, we require the mobile service number and the account number of the service you wish to transfer to Dodo.

If you are transferring your number from another provider, your service should be active within 4 hours, but may take  up to 24 hours.

Keep your original sim card in your handset, once your SIM stops working, just replace it with your Dodo SIM card and you're done!


Once your service has been activated, turn your device off, then back on again.



How long does it take to transfer my number to Dodo?

Mobile Data

If you are having issues getting online, check the following.

  • Have you activated your SIM card? You can activate your SIM card here.
  • Are your monthly payments up to date? Login to MyDodo to check your account balance.
  • Does your plan include a monthly data allowance? You can login to MyDodo to view your data allowance and remaining balance.

If mobile data is still not working, please check that you have the correct mobile data settings as shown below.

GPRS Settings:

APN:- Internet
Gateway/Proxy IP:-
Port:- 9201


If your settings are correct and the sim card is active but mobile data is not working, contact us for further assistance.


If you are new to Dodo, and you cannot send or receive MMS, you will need to call us at 13 Dodo (13 36 36) to activate MMS on your service.

Assuming that MMS is already active, and you are still having issues, you can check that you have the correct MMS settings as shown below.

MMS Settings:

Gateway/Proxy IP:-
Port:- 9201

Still having issues? Contact us for further assistance.