INTERNET

View usage logs

If you would like to check your Dodo ADSL usage, you can log in to my.dodo, once logged in, click the "view usage" tab*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

View usage logs

If you would like to check your Dodo nbn™ usage, you can log in to my.dodo. Once logged in, click the "view usage" tab*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

View usage logs

If you would like to check your Dodo Mobile Wireless Broadband usage, you can log in to my.dodo. Once logged in, click the "view usage summary" button*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

Active phone line

ADSL Broadband service requires an active, full service home phone line, while nbn™ services can be provisioned provided that your location is nbn™-ready.

Please click here to see ADSL and nbn™ availability and pricing.

Excess data charges

Once you exceed your monthly data allowance, you will be charged for any additional data you use.

The excess data charges vary, depending on what plan you are on.

To avoid excess charges, please ensure that you monitor your usage.

To see if we can put you on a more suitable plan, contact us here on Live Chat at dodo.com or call us on 13 dodo (13 36 36).

A you a new customer, or have you recently moved?

  • It could be that your service has not been activated yet, please check if you have received our SMS notification advising you the service is active and ready for use.

Check your equipment.

  • If you can't connect, always check that the cables are connected as shown in the setup guides here and make sure that the correct lights are on.
  • Perform an Isolation Test, by disconnecting all devices except for your modem from all telephone sockets in your premises, this includes any telephones, alarms, filters, fax machines and other devices.
  • You can also try replacing the Ethernet and telephone cables as they too can go faulty at times.

Restart your equipment.

  • Turn off your modem and any connected device for 10 seconds and then turn them back on again. Allow up to up 10 minutes for them to reconnect to the network.

Wi-Fi.

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via an Ethernet cable (if possible).

 

If you are still experiencing connection issues, click here to get help from Dodo Technical Support on live chat or call us on 13 dodo (13 36 36).

A you a new customer, or have you recently moved?

  • It could be that your service has not been activated yet, please check if you have received our SMS notification advising you the service is active and ready for use.

Check your equipment.

  • If you can't connect, always check that the cables are connected as shown in the setup guides here and make sure that the correct lights are on.
  • Perform an Isolation Test, by disconnecting all devices except for your modem and nbn™ connection box (if you have one) from all telephone sockets in your premises, this includes any telephones, alarms, filters, fax machines and other devices.
  • You can try replacing the Ethernet and telephone cables as they too can go faulty at times.

Restart your equipment.

  • Turn off your nbn™ connection box (if you have one), modem and any connected device for 10 seconds and then turn them back on again. Allow up to up 10 minutes for them to reconnect to the network.

Wi-Fi.

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via an Ethernet cable (if possible).

 

If you are still experiencing connection issues, click here to get help from Dodo Technical Support on live chat or call us on 13 dodo (13 36 36).

Modem re-start

If your nbn™ is experiencing intermittent connection issues, a simple restart is usually a quick and easy way to get you back online.

  • Switch off your modem, nbn™ connection box (if you have one) and your device.
  • Leave it off for a minute or so, then switch them back on again.
  • Allow up to up 10 minutes for them to reconnect.

Wi-Fi issues

If you are using Wi-Fi, there are a number of factors that can impact signal quality. 

  • If your devices are connected to your modem via Wi-Fi, try moving them closer to the modem or connect directly to the modem using an Ethernet cable (if possible).

Still dropping out?

if you have done either of the steps above and your service continues to drop out, there may be a faulty device plugged into your phone socket(s).

  • Perform an Isolation Test, by disconnecting all devices except for your modem and nbn™ connection box (if you have one) from all telephone sockets in your premises, this includes any telephones, alarms, filters, fax machines and other devices.
  • You can try replacing the Ethernet and telephone cables as they too can go faulty at times.

If you are still experiencing drop outs, click here to get help from Dodo Technical Support on live chat or call us on 13 dodo (13 36 36).

A simple restart is usually a quick and easy way to restore your service;

  • First power cycle your modem by turning it off for about 10 seconds, then turning it on again, this will refresh the connection and may resolve any issues.

Check your speed;

  • You can visit speedtest.net to check your nbn™speed, most streaming services recommend a minimum speed of 3Mbps.

Close all programs;

  • Speeds can also be affected by programs running in the background, such as updates, cloud storage service and other programs.

Check your Wi-Fi;

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via an Ethernet cable (if possible). 

Check your cables;

  • Try replacing the Ethernet or telephone cable.

Isolate your devices;

  • Sometimes having multiple devices online can affect speeds.
  • Disconnect or turn off other devices connected to the internet.

Video Streaming;

  • Try adjusting the streaming services resolution settings based on your connection speed and see if you can find one that works for you.

Online gaming;

  • Try connecting to local servers or to those closest to your location and check for server outage announcements on the games website.

If you service is still slow, click here to get help from Dodo Technical Support on live chat, or call us on 13 dodo (13 36 36).

Need a new SIM?

If your Dodo SIM has been lost, stolen or is broken, we can send you a new SIM card.

Call us on 13 dodo (13 36 36) and we will be able to help sort you out with a replacement SIM card.

Why is my internet slow?

If your Dodo Mobile Wireless Broadband connection is slow you can try the following

  • Check the signal strength, low quality signals can have an affect on speeds

  • Restart your modem and device

  • If available, try connecting a different device (e.g. computer) to your modem to check if your device is causing the issue

If you have tried the above steps and continue to have issues connecting, click here to get help from Dodo Technical Support on live chat, or call us on 13 dodo (13 36 36).

Basic troubleshooting steps

In order to restore your connection, try these simple steps

  • Turn your device off for at least 30 seconds, then turn it on again

  • Close your connection manager application and any other open applications then re-open them

  • Eject and remove your USB modem/dongle from your computers USB port then re-connect them

  • Check that your SIM card is correctly inserted into your device

  • Try your SIM card in another device (If the problem continues, there could be an issue with the SIM)

  • Check the signal strength, your modem's location can affect the signal quality

If you have tried the above steps and continue to have issues connecting, click here to get help from Dodo Technical Support on live chat, or call us on 13 dodo (13 36 36).

 

 

 

Mobile Wireless Broadband plans

Dodo currently offer Mobile Wireless Broadband SIM only starter packs, the monthly data allowance depends on what type of contract you select.

 

Please click here for more information. 

nbn™ technologies

The nbn™ rollout uses a number of different technologies, these are the main technologies currently in use: 

Fibre to the Premises - (FTTP)
Fibre to the Node - (FTTN)
Fibre to the Building - (FTTB)
Hybrid Fibre Coaxial - (HFC)
Hybrid Fibre Curb - (FTTC)
Fixed Wireless - (FW)

 

The type of connection you receive depends on the type of connection available at your address.

How to activate your Mobile Wireless Broadband

Click here to visit our online activation page.

If you are unable to use the online activation page, you can call our dedicated activation line on 1300 308 532.

Please ensure that you retain the activation information found in the packaging.

Do I need a Dodo home phone?

You do not need to have your Home Phone services with Dodo to have Dodo Broadband, you only need an active full service phone line.

Modem re-start

If you are experiencing intermittent connection issues, a simple restart is usually a quick and easy way to get you back online.

  • Switch off your modem, and your device.
  • Leave it off for a minute or so, then switch them back on again.
  • Allow up to up 10 minutes for them to reconnect.

Wi-Fi issues

If you are using Wi-Fi, there are a number of factors that can impact signal quality. 

  • If your devices are connected to your modem via Wi-Fi, try moving them closer to the modem or connect directly to the modem using an Ethernet cable (if possible).

Still dropping out?

if you have done either of the steps above and your service continues to drop out, there may be a faulty device plugged into your phone socket(s).

  • Perform an Isolation Test, by disconnecting all devices except for your modem from all telephone sockets in your premises, this includes any telephones, alarms, filters, fax machines and other devices.
  • You can try replacing the Ethernet and telephone cables as they too can go faulty at times.

If you are still experiencing drop outs, click here to get help from Dodo Technical Support on live chat or call us on 13 dodo (13 36 36).

Getting updates

Dodo will send you updates on your order via text message, but you can also check the status using our online self help tools.

If you have recently signed up for a dodo service, or moved your existing service to a new address, click here to see how the order is progressing.

Delivery tracking

If you are having hardware delivered you can track it using the TOLL website, simply enter the hardware tracking number sent to you via SMS.

Getting updates

Dodo will send you updates on your order via text message, but you can also check the status using our online self help tools.

If you have recently signed up for a dodo service, or moved your existing service to a new address, click here to see how the order is progressing.

A simple restart is usually a quick and easy way to restore your service;

  • First power cycle your modem by turning it off for about 10 seconds, then turning it on again, this will refresh the connection and may resolve any issues.

Check your speed;

  • You can visit speedtest.net to check your internet speed, most streaming services recommend a minimum speed of 3Mbps.

Close all programs;

  • Speeds can also be affected by programs running in the background, such as updates, cloud storage service and other programs.

Check your Wi-Fi;

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via an Ethernet cable (if possible). 

Check your cables;

  • Try replacing the Ethernet or telephone cable.

Isolate your devices;

  • Sometimes having multiple devices online can affect speeds.
  • Disconnect or turn off other devices connected to the internet.

Video Streaming;

  • Try adjusting the streaming services resolution settings based on your connection speed and see if you can find one that works for you.

Online gaming;

  • Try connecting to local servers or to those closest to your location and check for server outage announcements on the games website.

If your service is still slow, click here to get help from Dodo Technical Support on live chat, or call us on 13 dodo (13 36 36).

Compatible devices

Your Dodo Mobile Wireless Broadband SIM is compatible with most 4G enabled devices, such as Laptops, tablets and any device that accepts a SIM.

Delivery tracking

If you are having hardware delivered you can track it using the TOLL website, simply enter the hardware tracking number sent to you via SMS.

Post connection

The nbn™ technicians are only responsible for connecting your property to the nbn™ network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.

Post connection

Technicians are only responsible for connecting your property to the network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.