Getting Started

Active phone line

ADSL Broadband service requires an active, full service home phone line, while nbn™ services can be provisioned provided that your location is nbn™-ready.

Please click here to see ADSL and nbn™ availability and pricing.

Getting updates

Dodo will send you updates on your order via text message, but you can also check the status using our online self help tools.

If you have recently signed up for a dodo service, or moved your existing service to a new address, click here to see how the order is progressing.

Delivery tracking

If you are having hardware delivered you can track it using the TOLL website, simply enter the hardware tracking number sent to you via SMS.

Post connection

Network technicians are only responsible for connecting your property to the network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.

Before you get started, there are a couple of things to check.

 

Has your service been activated?

  • Your internet service needs to be connected to the network and activated, we will send a confirmation SMS once we know your service is ready to go.

 

Have you received your modem?

  • Modems are sent once your order is confirmed by our supplier, and you should receive it before your service has been activated.

 

Setting up

Modem

  • We have tried to make setting up as easy as possible, your modem and nbn™ connection box (if supplied) come with easy to follow connection instructions, alternately you can follow our online setup guides found here, please ensure that you refer to the colored technology sticker for the correct guide. 

 

Wi-Fi

  • In order to connect to Wi-Fi look at the sticker underneath the modem*.
  • The WIFI NAME (SSID) shows the name of the Wi-Fi network you will need to connect to.
  • While the WIFI PASSWORD is the password you will need to enter.

 

modem_sticker_DN8245

 

*Modem shown is the DN8245V, other models may vary.

Mobile Wireless Broadband plans

Dodo currently offer Mobile Wireless Broadband SIM only starter packs, the monthly data allowance depends on what type of contract you select.

 

Please click here for more information. 

Compatible devices

Your Dodo Mobile Wireless Broadband SIM is compatible with most 4G enabled devices, such as Laptops, tablets and any device that accepts a SIM.

How to activate your Mobile Wireless Broadband

Click here to visit our online activation page.

If you are unable to use the online activation page, you can call our dedicated activation line on 1300 308 532.

Please ensure that you retain the activation information found in the packaging.