If you have a medical or security alarm, you will need to check if they'll work with an nbn connection before entering in a contract with us for a new nbn service.
If your medical or security alarm isn’t compatible, contact your alarm supplier to discuss alternate options. If you have a medical alarm service, you should register this on the NBN Medical Alarm Register, which can be found on NBN Co’s website, www.nbnco.com.au
We’re keeping it simple with unlimited nbn plans and the option to pick the speed tier that best suits your household needs.
Information on typical evening speeds can be found here.
Click here to view plans and pricing.
1 A speed tier created by Dodo to provide 15 mbps typical evening speed on the nbn network.
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Find out what nbn technology is available at your address.
Click here to check what’s available at your address.
Yes, you definitely can. If you don’t own the property, you’ll just need to get consent from the landlord before you order an nbn service.
You’ll also need to let them know that equipment may need to be installed.
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When you sign up for Dodo nbn, you have the choice of purchasing a modem from Dodo outright.
You can also use your own modem, as most nbn compatible modems will work with Dodo nbn, be sure to check that your modem is appropriate for your nbn access technology, and isn't locked to another provider.
*Our technical support team are fully trained on Dodo branded hardware, for help setting up your own modem, please visit out support pages.
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The credit/debit card you use when signing up your Dodo nbn service will become your default payment method*.
Payments will be automatically debited from your nominated account on your due date, so please ensure that funds are available to avoid possible service disruption.
You can also easily update your payment method in My Dodo.
*In order to provide your nbn plan, Dodo services require that you retain a valid credit/debit card on file
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When you sign up for a Dodo nbn service, you will be given a static IP address.
If you are moving and want Dodo nbn at your new place, click here to view our nbn plans.
If you already have Dodo nbn you don’t need to sign up to a new service, just raise a Support Request via your My Dodo account by clicking the “Support Request” quick link, and we’ll move your service to your new address.
If you are unable to raise a support request through My Dodo please click here.
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This depends on the infrastructure available at your premises.
If we can connect your service remotely, then a technician visit is not required.
In cases where work is required to connect your service, a technician appointment will be made and we will notify you of the details via SMS, you can also log into My Dodo to view your order status.
If required, the field technician may call you to ensure you are home*, and that there are no on-site risks.
*Someone 18 years of age or older must be home in case the technician needs to access the property.
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Nope, you don’t need an active phone line to connect to the nbn you only need to be at a residential address that is nbn ready.
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Can I keep my home phone number when switching my nbn service to Dodo?
New customers will not be able to bring their phone number across when switching to Dodo nbn, however we have some awesome mobile plans that will give you more bang for your buck.
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For a standard nbn connection, you will only need to pay for your modem when signing up.
If there is no existing compatible infrastructure at your premises, you will be charged a new development fee of $300, in addition to the cost of the modem.
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As part of an Australian government policy, a new development fee was introduced on April 1, 2016 whereby the costs linked with building new telecommunications networks would be handed down to households and developers.
The new development fee applies to installations at properties where no phone or internet infrastructure has been installed. In most cases this is due to the property being a new development.
If your connection is subject to a new development fee you will be advised when signing up to Dodo nbn.
The new development fee is $300 and will need to be paid in full when signing up to Dodo nbn.