Moving house

If you're about to move house, taking your services with you is quick and easy.

What do you need to do?

To ensure that we can get your services up and running as quickly as possible, please log in to My Dodo and raise a Support Request by clicking the “Support Request” quick link and choosing the “I am moving” option. Remember to provide your new address and preferred connection date.

We'll have to check a couple of things:

• When are you moving?

• What is your new address?

• What plans are available at the new address?

Bundle discount offer?

Consider connecting to a Dodo Power and Gas plan energy for additional great savings!

Click here for more information on energy bundle discounts.

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How long does it take?

What’s involved in moving my service?

Are there any moving fees?

Will I need to be home when you connect my new address?

You may need to sign-up to a new plan when you move. This depends on the type of internet connection available, and the location of your new address.

If you need to sign-up to a new plan, there may be an upfront payment for your first month and connection fee.

Related

How long does it take?

What's involved in moving my service?

Will I need to be home when you connect my new address?

nbn connection time frames vary depending on your location, technology type and existing set up at your new address.

Most connections take between 3 - 10 business days.

It could be up to 20 days, depending on the service available at your new address.

Related

How long does it take?

Are there any moving fees?

Will I need to be home when you connect my new address?

Let us know when you’re moving and your new address.

We’ll then organise for the internet to be connected at your new address as close as possible to your requested date.

We’ll also disconnect your internet service from your old address on your chosen date.

Once your move is sorted, we’ll send you an email to confirm everything.

Related

How long does it take?

Are there any moving fees?

Will I need to be home when you connect my new address?

Usually we can connect your internet remotely. If not, a technician appointment will be required.

A technician visit will depend on the infrastructure at your new address and if your new address is nbn ready but hasn’t been connected before or if the address hasn’t had an active phone line in a while.

If a technician is needed, we will notify you via SMS or email.  

Related

How long does it take?

What’s involved in moving my service?

Are there any moving fees?