Moving house

If you're about to move house, taking your services with you is quick and easy.

What do you need to do?

To ensure that we can get your services up and running as quickly as possible, please log in to My Dodo and raise a Support Request by clicking the “Support Request” quick link and choosing the “I am moving” option. Remember to provide your new address and preferred connection date.

We'll have to check a couple of things:

  • When are you moving?

  • What is your new address?

  • What plans are available at the new address?

If you are unable to use the My Dodo feature please click here.

Bundle discount offer?

Consider connecting to a Dodo Power and Gas plan energy for additional great savings!

Click here for more information on energy bundle discounts.

 

Related

How long does it take?

What’s involved in moving my service?

Are there any moving fees?

Will I need to be home when you connect my new address?

Usually we can connect your internet remotely. If not, a technician appointment will be required.

A technician visit will depend on the infrastructure at your new address and if your new address is nbn ready but hasn’t been connected before or if the address hasn’t had an active phone line in a while.

If a technician is needed, we will notify you via SMS or email.  

 

Related

How long does it take?

What’s involved in moving my service?

Are there any moving fees?