It’s never too late to purchase a Dodo modem, simply login to My Dodo, create a support request, and we’ll process the purchase and send you a new Dodo modem.
Related
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How do I setup my Dodo TP Link VX220 modem?
When connecting to the nbn, we recommend that you use a Dodo modem*, however you can use your own modem so long as it’s compatible with the nbn technology available at your address, and not locked to another provider.
*Our technical support team are fully trained on Dodo branded hardware, we can only offer limited support for non-Dodo devices, depending on the age, make and model of your device.
The following modems are incompatible with Dodo nbn™:
If you are using any of these modems you can find info on buying a Dodo modem here, or you can try a different device.
Depending on your nbn connection type, your modem will need a ‘DSL’ port, or a ‘WAN’ port, if your modem has both of these, you should be able to use it.
FTTN (Fibre to the Node) and FTTB (Fibre to the Basement) both require a ‘DSL’ port, other technology types use a ‘WAN’ port.
If you’re unsure of your nbn technology type, you can find it in your Dodo welcome email, if you are still unsure you can log a request using My Dodo.
Connection help
If you are still having issues connecting to the internet you can view our troubleshooting guides found here or you can find setup guides for a variety of popular modems here.
Related
nbn has recently advised that a network upgrade designed to improve the overall stability in the nbn network This change will result in a small number of modems becoming incompatible. Although you may still be able to connect to the internet, you may experience drop outs and loss of service. This will come into effect on April 1st, 2022. This update is known as SOS/ROC.
The only way to prevent this/resolve this is to upgrade the firmware or replace your modem before the 1st of April 2022. Your modem vendor may have updated firmware available on their website to enable the new functionality.
The following modems are known to be affected:
We recommend contacting your modem manufacturer to confirm if your modem needs to be updated and the procedure for doing so.
Customers who have been supplied a Dodo MP264 Modem can lodge a request via My Dodo to have the modem replaced free of charge
Download/View
White nbn™ Connection device set-up guide
Black nbn™ Connection device set-up guide
Connect wirelessly (Wi-Fi):
Connect with a cable:
If you have selected an nbn™ home phone, your phone will not work with the standard phone socket. Instead, it will now work via the internet - it's called VoIP (Voice over Internet Protocol). The good thing is you keep your phone number. You will receive an SMS from us letting you know when your phone service is active, just follow the easy steps below:
a. Connect the phone cable between phone1 port (grey) on modem and your home phone. Refer to below diagram.
b. Switch the modem off
c. Switch the modem back on. Once you see the blue phone light 
on the front of your modem , you are ready to make a call.
If you are still having issues connecting to the internet you can view our troubleshooting guides found here.
Download
Download/View
White nbn™ Connection device set-up guide
Black nbn™ Connection device set-up guide
Connect wirelessly (Wi-Fi):
Connect with a cable:
If you have selected an nbn™ home phone, your phone will not work with the standard phone socket. Instead, it will now work via the internet - it's called VoIP (Voice over Internet Protocol). The good thing is you keep your phone number. You will receive an SMS from us letting you know when your phone service is active, just follow the easy steps below:
a. Connect the phone cable between phone1 port (grey) on modem and your home phone. Refer to below diagram.
b. Switch the modem off
c. Switch the modem back on. Once you see the green phone light 
on the front of your modem , you are ready to make a call.
If you are still having issues connecting to the internet you can view our troubleshooting guides found here.
Download
Download/View
White nbn™ Connection device set-up guide
Black nbn™ Connection device set-up guide
Turn on your modem and wait for the modem lights to turn on.
Think about all the things you need to google while you wait.
Connect wirelessly (Wi-Fi):
Find the Wi-Fi Name and Wi-Fi Password printed on the sticker on the back of the modem.
To connect, choose the Wi-Fi Name on your device, then type in the Wi-Fi Password when prompted. The password is case sensitive.
Connect with a cable:
If you have selected an nbn™ home phone, your phone will not work with the standard phone socket. Instead, it will now work via the internet - it's called VoIP (Voice over Internet Protocol). The good thing is you keep your phone number. You will receive an SMS from us letting you know when your phone service is active, just follow the easy steps below:
a. Check the diagram and make sure the phone cable is plugged into the phone port.
b. Switch the modem off
c. Switch the modem back on. Once you see the green lights, you are ready!
Download
Download/View
White nbn™ Connection device set-up guide
Black nbn™ Connection device set-up guide
Turn on your modem and wait about 15 minutes for the modem to configure.
Think about all the things you need to google while you wait.
Connect wirelessly (Wi-Fi):
Find the ‘SSID’ written on the back of me. This is your network name.
To connect via Wi-Fi, select this network on your device. The ‘WLAN Key’ is your password.
Connect with a cable:
If you have selected an nbn™ home phone, your phone will not work with the standard phone socket. Instead, it will now work via the internet - it's called VoIP (Voice over Internet Protocol). The good thing is you keep your phone number. You will receive an SMS from us letting you know when your phone service is active, just follow the easy steps below:
a. Check the diagram and make sure the phone cable is plugged in correctly
b. Switch the modem off, wait 2 minutes, then turn me back on.
c. It takes about 10 minutes for the WAN internet and VoIP lights to switch on. You are now ready
Download
To use your Vodafone Wi-Fi Hub™ modem, simply follow the steps below, and you should be connected to Dodo nbn in no time.
Step 1
Ensure that your modem is powered on and all wiring has been connected correctly.
Step 2
Using a paper clip press the modem’s reset button for about 10 seconds.
The reset button is located on back of modem as shown below.
Step 3
Next you'll need to login to your modem, using a web browser type in this IP address 192.168.1.1 and press enter.
Step 4
When prompted, enter your modem login details.
These can be found at the bottom of the product sticker on your device.
Step 5
Once you have logged into your modem select "Settings" from the menu bar.
Then select "WAN" from the menu on the left hand side
Step 6
Next you need to change the connection settings.
Click the appropriate edit button, based on your nbn technology type*
WAN VDSL for FTTN or FTTB connections
ETHERNET WAN for FTTP, FTTC, HFC or Fixed Wireless connections
*If you’re unsure of your nbn technology type, you can find it in your Dodo welcome email, or you can click here to check what’s available at your address
Step 7
From the drop down menu, change the Connection Type from IPoE to PPPoE.
Step 8
Scroll down to the Username and Password section.
Change the username to: "your email address used on signup"
Change the password to: dodointernet
Change the Service Name to: Dodo BYO
Step 9
Scroll down, and press Save.
Step 10
Scroll down and press Apply.
Your modem should now be online and connected to your
nbn service.
To use your Vodafone Wi-Fi Hub™ 2.0 modem, simply follow the steps below, and you should be connected to Dodo nbn in no time.
Step 1
Ensure that your modem is powered on and all wiring has been connected correctly.
Step 2
Using a paper clip press the modem’s reset button for about 10 seconds.
The reset button is located on back of modem as shown below.
Step 3
Next you'll need to login to your modem, using a web browser type in this IP address 192.168.1.1 and press enter.
Step 4
When prompted, enter your modem login details.
These can be found at the bottom of the product sticker on your device.
Step 5
Once you have logged into your modem select "Advance Setup" from the menu bar.
Then select "WAN Service" from the menu.
Step 6
Next you need to update the connection settings.
Click "Add" button.
Step 7
From the drop down menu, select the change the Connection Type from IPoE to PPPoE.
Select the the option that matches your nbn technology type*:
"ptm" for FTTN or FTTB
"eth" for FTTC, FTTP, HFC or Fixed Wireless
*If you’re unsure of your nbn technology type, you can find it in your Dodo welcome email, or you can click here to check what’s available at your address.
Step 8
Under WAN Service Configuration, select PPP (it should be selected by default).
Then press "Next".
Step 9
Fill in the PPP Username and Password details:
Step 10
You will then see the Routing -- Default Gateway screen, just press "Next" to continue.
Step 11
Next you'll see the DNS Server Configuration screen, just press "Next" to continue.
Step 12
You'll now see the WAN Setup - Summary screen, click "Apply/Save"
Your modem should now be online and connected to your
nbn service.
To use your Belong 4315 modem, simply follow the steps below, and you should be connected to Dodo nbn in no time
Step 1
Ensure that your modem is powered on and all wiring has been connected correctly
Step 2
Using a paper clip press the modem’s reset button for about 10 seconds
The reset button is located on back of modem as shown below
Step 3
Next you'll need to login to your modem, using a web browser type in this IP address 10.0.0.138 and press enter
Step 4
When prompted, enter your modem login details
These can be found at the bottom of the product sticker on your device
Step 5
Once you have logged into your modem select "Internet Connection" from the menu on the left
Step 6
Fill in the PPP Username and PPP Password boxes
Change the PPP username to: "your email address used on signup"
Change the PPP password to: dodointernet
Click "Save/Apply"
Your modem should now be online and connected to your
nbn service.
To use your VTPG Archer VR1600 modem, simply follow the steps below, and you should be connected to Dodo nbn in no time.
*Please note that this guide is specific to customers connected to nbn via FTTB or FTTN ONLY. You can check the technology type of your service in your Welcome email.
If you nbn is via is connected via FTTP, HFC and Fixed Wireless, click here for a suitable guide
Step 1
Ensure that your modem is powered on and all wiring has been connected correctly
Step 2
Using a paper clip press the modem’s reset button for about 10 seconds.
The reset button is located on back of modem as shown below.
Step 3
Next you'll need to login to your modem, using a web browser type in this IP address 192.168.1.1 and press enter.
Step 4
When prompted, enter your modem login details.
These can be found at the label at the back of your device.
Step 5
Once you have logged into your modem select "Advance" tab from the menu bar.
Then select "Network" from the menu on the left.
Step 6
Select "DSL" from the technology list.
Step 7
Click the "Add" button.
Step 8
Fill in the username and password details
Change the username to: "your email address used on signup"
Change the password to: dodointernet
Step 9
Click "Save"
Your modem should now be online and connected to your
nbn service.
To use your TPG Archer VR1600 modem, simply follow the steps below, and you should be connected to Dodo nbn in no time.
*Please note that this guide is specific to customers connected to nbn via FTTP, HFC and Fixed Wireless ONLY. You can check the technology type of your service in your Welcome email.
If you nbn is via is connected via FTTB or FTTN, click here for a suitable guide
Step 1
Ensure that your modem is powered on and all wiring has been connected correctly.
Step 2
Using a paper clip press the modem’s reset button for about 10 seconds.
The reset button is located on back of modem as shown below.
Step 3
Step 4
When prompted, enter your modem login details.
These can be found at the label at the back of your device.
Step 5
Once you have logged into your modem select "Advance" tab from the menu bar.
Then select "Network" from the menu on the left.
Step 6
Select "EWAN" from the technology list.
Step 7
Untick the VLAN ID Enable box.
Step 8
Fill in the username and password details
Change the username to: "your email address used on signup"
Change the password to: dodointernet
Step 9
Click "Save".
Your modem should now be online and connected to your
nbn service.
To use your Google Wifi NSL-1304025 modem, simply follow the steps below, and you should be connected to Dodo nbn in no time.
Google Wi-Fi modem does not have a VDSL interface and is not suitable for FTTTB & FTTN services.
Step 1
Prepare your device via a quick reset
Disconnect the power from the device
Hold down the "how" button
Reconnect the power (while still holding down the "how" button)
Keep holding the "how" button for 30 seconds or until the device starts flashing blue
Step 2
Using your mobile download and open the Google Home app
Press the"+" button to begin the setup
Step 3
Select "Set up device"
Then select "New device"
Step 4
The Google Home app will search for the Google Wi-Fi modem.
When prompted with "Would you like to set up this device?", click "Yes".
Step 5
You will then be prompted to scan the QR on the bottom of your Google Wi-Fi device.
Step 6
Next you'll need to scroll down to PPPoE and enter the login details
Enter the username to: "your email address used
on signup"
Enter the password to: dodointernet
Then press "Next"
Step 7
The device will the apply the WAN settings.
Then the device will check the internet connection.
Step 8
Now select the modem location from the list, then click "Next"
Step 9
Create a Wi-Fi name, the press "Next".
Step 10
Create a Wi-Fi password, then press "Next".
Step 11
Optional "Turn on Wi-Fi router and point usage stats?".
Optional "Turn on Nest Wi-Fi cloud services?
Your Wi-Fi network will now be created.
Step 12
Connect your mobile device to your newly created Wi-Fi network an press "OK".
This will then complete the setup.
Your modem should now be online and connected to your
nbn service.