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Products and features

 

List of Home Phone products and features*

Product or Feature Monthly Cost
Call Waiting - Included
Call Forward - Included
Call Return - Included
3 Way Chat - Included
Message Bank - $6/mth
Calling Number Display - $6/mth
Call Control (Local Calls Only) - $3.30/mth
Call Control (Local, National, Mobile Calls) - $3.30/mth
Silent Number - Free
Directory Listing - Free

 

How do I add other features?

Call Waiting, Call Forward, Call Return and 3 Way Chat are included with your service.

To add any of the other features to your Dodo Home Phone please click here to create an online support request.

 

*Services on the Telstra network

 

About Call Waiting

Call waiting allows you to know when someone is trying to call you when you are already on a call by playing the "Call Waiting tone" (two beeps every five seconds). Call waiting does not work during a 3 way call.

To turn Call Waiting on/off* 

Access Call Waiting Menu - Dial 1 # and follow the prompts
Turn Call Waiting On - Dial * 43 #
Turn Call Waiting Off - Dial # 43 #
Check Call Waiting Status - Dial * # 43 #

 

Using Call Waiting*

To answer or switch between call - Press "Recall" and"2"
To hang up one call and return to the other - Press "Recall" and "1"
To reject the incoming call when already on a call - Press "Recall" and "0"

 

*Services on the Telstra network

 

About Call Forward

Sometimes referred to as "Call Diversion", "Call Forward" allows you to divert all incoming calls made to your phone number to another phone number.

There are a number of different "Call Forward" types available, depending on the call type and your needs.

 

Call Forward Immediate

Call forward Immediate will immediately divert all incoming calls made to your phone number to another phone number.

Turn On Call Forward Immediate*

1. Dial 1# and follow the prompts
2. Dial ⋆21
3. Enter the number you are forwarding to (including area code) followed by #

Turn Off Call Forward Immediate*

1. Dial 1# and follow the prompts
2. Dial #21#


Call Forward Busy

Call Forward Busy will divert all incoming calls when your phone is engaged.

Turn On Call Forward Busy*

1. Dial 1# and follow the prompts
2. Dial ⋆24
3. Enter your phone number (including area code) followed by #

Turn Off Call Forward Busy*

1. Dial 1# and follow the prompts
2. Dial #24#

 

Call Forward No Answer

Call Forward No Answer will divert all incoming calls when no one answers the phone. The default no answer delay is 20 seconds or about 7 rings. However, this can be changed from five to sixty seconds.

Turn On Call Forward No Answer*

1. Dial 1# and follow the prompts
2. Dial ⋆61
3. Enter the number you are forwarding to (including area code) followed by #

Turn Off Call Forward No Answer*

1. Dial 1# and follow the prompts
2. Dial #61#

To check Call Forward No Answer Status*

1. Dial 1# and follow the prompts
2. Dial ⋆#61#

To change the delay before calls are forwarded*

1. Dial 1# and follow the prompts
2. Dial ⋆61
3. Enter your phone number(including area code) followed by ⋆
4. Enter the desired delay time in seconds following by #

 

*Services on the Telstra network

 

 

Call return

Call return allows you to retrieve the number of the last unanswered call (except for blocked number) and also the option to return the call.

The telephone dial tone will change to a short tone to indicate an unanswered call.  

Cost
There is a charge of 35 cents each time Call Return is used plus the applicable call rate to the number being called.  

Usage*

To retrieve the number of the last unanswered call - Dial ⋆10#
To return the call - Press 1

 

*Services on the Telstra network