Using Your Home Phone

Need to upgrade?

 

How do I change my plan?

  • For changes to your Dodo Home Phone click here to submit an online request.

 

How long does it take?

  • Changes to your plan take effect from your next billing date.

 

I'm on a contract, can I still change my plan?

  • Contracted customers can upgrade at any time

  • Switching to a lower plan may incur a plan switch fee

 

How much are overseas calls?

International call rates vary from country to country. To view the Full Call Rates, please click here.

We also offer International call packs, which give you 2,000 minutes worth of calls to 25 selected International locations.

Moving House?

 

Let us help you take your services

If you're about to move house, taking your services with you is quick and easy.

 

What do you need to do?

To ensure that we can get your services up and running as quickly as possible, please call us on 13 Dodo (13 36 36).

We'll have to check a couple of things:

  • When are you moving?
  • What is your new address?
  • What services are you moving?
  • What plans are available at the new address?

 

Bundle discount offer?

Consider connecting to a  Dodo Power and Gas plan energy for additional great savings!

Click here for more information on energy bundle discounts.

 

 

Frequently asked questions

 

How long does it take?

What's involved in moving my services?

Are there any moving fees?

Can I keep my plan?

Will I need to be home when you connect my new address?

International call packs

We offer 2 International Call Packs, which give you 2,000 minutes worth of calls to 25 selected International locations.

  1. $15/mth pack gives you 2,000 minutes to landlines
  2. $20/mth pack gives you 2,000 minutes to landlines and mobiles

The Top 25 International Call destinations can be found here.

You can add an International Call Pack via My Dodo, click here to go to the my.dodo login page, you will need to enter your dodo username and password to login successfully.

 

Usage summary

If you would like to check your home phone usage, you can log in to My Dodo once there, select your service, then click the "view usage" button.

You'll be able to view a list of the calls made, as well as remaining international minutes (if applicable).

 

Changing your service number

If you need to change your service number,  please click here to create an online support request.

When changing a service number the new telephone number is assigned randomly and cannot be chosen. A silent number product is also added to the service. If this is not required it can be removed after the service number has been changed successfully.

If you have an ADSL Broadband service attached to your line, changing the service number can cause the ADSL stop working, please ensure you advise your ADSL provider that your service number is being changed in order to avoid service disruption.

Timeframe

It takes up to 5 business days from the request date to change a service number.

Fees

Changing your service number will incur a $37.40 fee.