How do I change my plan?
For changes to your Dodo Home Phone click logon to My Dodo to submit an support request by clicking on the "Support Request" link in the quick links menu
How long does it take?
Changes to your plan take effect from your next billing date.
I'm on a contract, can I still change my plan?
Contracted customers can upgrade at any time
Switching to a lower plan may incur a plan switch fee
International call rates vary from country to country. To view the Full Call Rates, please click here.
We also offer International call packs, which give you 2,000 minutes worth of calls to 25 selected International locations.
We offer 2 International Call Packs, which give you 2,000 minutes worth of calls to 25 selected International locations.
The Top 25 International Call destinations can be found here.
You can add an International Call Pack via My Dodo, click here to go to the my.dodo login page, you will need to enter your dodo username and password to login successfully.
If you want to add a call pack or service feature, raise a support request by logging on to My Dodo and clicking "Support Request" in the quick links menu
Related
If you would like to check your home phone usage, you can log in to My Dodo once there, select your service, then click the "view usage" button.
You'll be able to view a list of the calls made, as well as remaining international minutes (if applicable).
If you need to change your service number, please click here to create an online support request.
When changing a service number the new telephone number is assigned randomly and cannot be chosen. A silent number product is also added to the service. If this is not required it can be removed after the service number has been changed successfully.
If you have an ADSL Broadband service attached to your line, changing the service number can cause the ADSL stop working, please ensure you advise your ADSL provider that your service number is being changed in order to avoid service disruption.
It takes up to 5 business days from the request date to change a service number.
Changing your service number will incur a $37.40 fee.