Using Your Home Phone

Changing your service number

If you need to change your service number, please give us a call on 13 dodo (13 36 36).

When changing a service number the new telephone number is assigned randomly and cannot be chosen. A silent number product is also added to the service. If this is not required it can be removed after the service number has been changed successfully.

If you have an ADSL Broadband service attached to your line, changing the service number can cause the ADSL stop working, please ensure you advise your ADSL provider that your service number is being changed in order to avoid service disruption.

Timeframe

It takes up to 5 business days from the request date to change a service number.

Fees

Changing your service number will incur a $37.40 fee.

Usage summary

If you would like to check your home phone usage, you can log in to my.dodo once there, select your service, then click the "view usage" button.

You'll be able to view a list of the calls made, as well as remaining international minutes (if applicable).

International call packs

We offer 2 International Call Packs, which give you 2,000 minutes worth of calls to 25 selected International locations.

1. $15/mth pack gives you 2,000 minutes to landlines
2. $20/mth pack gives you 2,000 minutes to landlines and mobiles

The Top 25 International Call destinations can be found here.

'You can add an International Call Pack via my.dodo, live chat or calling the customer service team on 13 dodo (13 36 36). 

How much are overseas calls?

International call rates vary from country to country. To view the Full Call Rates, please click here.

We also offer International call packs, which give you 2,000 minutes worth of calls to 25 selected International locations.

Upgrading your plan

If your current plan doesn't quite meet your needs, please give us a call on 13 dodo (13 36 36) and our customer service team will see if we have any more suitable plans available.