Changing your service number
If you need to change your service number, please click here to create an online support request.
When changing a service number the new telephone number is assigned randomly and cannot be chosen. A silent number product is also added to the service. If this is not required it can be removed after the service number has been changed successfully.
If you have an ADSL Broadband service attached to your line, changing the service number can cause the ADSL stop working, please ensure you advise your ADSL provider that your service number is being changed in order to avoid service disruption.
It takes up to 5 business days from the request date to change a service number.
Changing your service number will incur a $37.40 fee.