CG NAT

Network Address Translation (NAT) is a technique used to allow multiple devices in a home or office to share a single internet connection.

When you sign up for internet service, the service includes a unique public IP address that identifies your internet connection.

However, if you have multiple devices (like computers, phones, or smart TVs) connected to your internet, each device needs its own IP address to communicate with the internet.

This is where NAT comes in. Your router assigns each device connected to it a unique private IP address. When one of those devices wants to access the internet, the router uses NAT to translate its private IP address into your public IP address, so the device can communicate with the internet.

Carrier-grade NAT (CG NAT) is a technology that addresses the shortage of available public IP addresses. It allows multiple devices (Routers & Modems) to share a single public IP address by assigning them private IP addresses.

The CG NAT device then translates the private IP addresses to the public IP address when communicating with the internet.

This allows us to provide internet connectivity to a larger number of customers without requiring additional public IP addresses.

From April 2023, all new dodo internet services will use CG NAT. Most customers will not experience any change in the way their service works, however if you are experiencing issues, please raise a case via MyDodo to discuss your options with our Customer Service team.

If you have purchased a static IP address, your service will continue to have a consistent external IP address and will not be affected by the CG NAT rollout.

Related

What is a Static IP?

If you believe CG NAT is affecting any of the below applications or devices you use on your internet service, please raise a case via MyDodo to discuss your options with our Customer Service team.

• Security cameras and systems

• Remote access to computers or devices

• Locally hosted servers; E.g. Web servers or file servers

They will be able to opt you out of the CG NAT by providing a unique public IP address which will change over time (Dynamic IP Address).

Alternatively, purchasing a static IP address will opt you out of CG NAT by default and we will provide you a fixed public address assigned to your service.

A static IP address costs $5 per month.

Related

What is a Static IP?

A static IP address is a fixed public address assigned to your service. The IP address will remain the same as long as you keep the feature on your account.

Static IP addresses are commonly used in situations where it is important to have a consistent address, such as for a mail server or web servers.

We offer static IP addresses as an optional add on to our Internet services for $5 per month.

Please raise a case via MyDodo to discuss this option with our  Customer Service team

No, your service will not be affected by CG NAT if you have chosen to purchase a Static IP address.