Getting connected

In most cases your nbn connection will be completed trouble free, however, sometimes there may be a delay.

If an issue arises that we can’t resolve, we will contact you to try and fix it as quickly as possible, to avoid any delays to connection.

Order updates will be sent via SMS, alternatively login to My Dodo to track your order via our online “CHECK ORDER STATUS” feature*.

Although most connections are trouble free, delays can be caused by any of the following:

Click on any of the above links to learn more.

 

Related

How do I check my order status?

Existing connection

If your home is already connected to the nbn, we can usually get you connected within 3 business days, though it can be up to 10 days depending on nbn availability.

New connection

If you need a new nbn connection, a technician may be required. New connections can take up to 10 business days, depending on technician availability and the complexity of the work required.

You will be given the earliest available appointment and will be notified of the date/time via SMS, email and in My Dodo.

Getting updates

Dodo will send you SMS updates throughout the connection process, you can also view updates by logging in to My Dodo and clicking the “CHECK ORDER STATUS” button*.

 

*If you are unable to use the “CHECK MY ORDER STATUS” feature, you can use our online tool here.

 

Related

How do I change my nbn technician appointment?

How do I check my order status?

We’ll send you an SMS once your modem is dispatched. To track delivery of your modem, log into your My Dodo account here.

 

Once logged in, click on the “CHECK ORDER STATUS” feature, then click “TRACK MY DEVICE”. Please note that hardware tracking may be slightly delayed. 

 

If you are unable to use "TRACK MY DEVICE", you can also use the TOLL website, simply enter the hardware tracking number sent to you via SMS/email.

 

Please check your email spam folder if you are not getting updates.

Dodo will notify you via text message when your Dodo nbn service has been connected. You can also check the activation status by logging into your My Dodo account here.

Once logged in, simply navigate to the “CHECK ORDER STATUS” feature*, you’ll then be able to see how you order is progressing.

 

*If you are unable to use the “CHECK MY ORDER STATUS” feature, you can use our online tool here

 

Related

What to expect during when connecting to Dodo nbn

How do I change my nbn technician appointment?

How do I check my order status?

Network technicians are only responsible for connecting your property to the network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.

Log in to your My Dodo account here to check or change your installation appointment.

Once logged in, click the “CHECK ORDER STATUS” button, if your appointment can be changed, you can do it from here.

Please note that requesting a change to your appointment date cannot be done within 24 hours of your current appointment. Appointments are subject to availability, and requesting a change may delay the activation of your nbn™ service.

*If you are unable to to use the My Dodo feature please send an online request, found here.

Related

How do I check my order status?

How do I know when my nbn has been connected?