To see the status of your Dodo Mobile order*, simply login to MyDodo then select your new Dodo Mobile from the ‘Services’ section.
*Please note that order status does not include postal tracking and is only used to determine the activation status of your Dodo Mobile after you have received your SIM card and submitted an online activation request.
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When transferring a number to Dodo Mobile, we need to match information with the previous carrier, such as an account number for post paid accounts or a date of birth for a pre-paid service.
If the information provided does not match, we will contact you via SMS and email, you’ll then need to login to MyDodo to provide the required information.
Once you have done that, we will resubmit your activation request.
SIM cards are sent via Australia Post without tracking.
You should receive your Dodo Mobile SIM card within 1-4 business days of placing your order. Please check Australia Post for accurate timeframes relevant to your location.
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Once you have placed an order for a Dodo SIM you will not be able to change the delivery address.
If you need to specify a different delivery address, visit dodo.com/mobile and order a new SIM card using the updated address details.
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