Other useful information

What sort of things can affect performance?

Is it slow Wi-Fi?

A number of things can affect speeds when connected via Wi-Fi, these include:

• Distance from the modem

• Too many devices connected at the same time

• Your surroundings

  • Brick or concrete walls

  • Iron girders

• Overlapping signals in high density dwellings, such as apartments, flats and units

• Interference from other electrical devices such as microwaves, cordless phones, security cameras, baby monitors, and Bluetooth can also interfere with Wi-Fi signals.

Possible fixes:

• Try and place your modem in a central location

• Keep your modem away from other electrical devices

• Consider a Wi-Fi extender

• Change your Wi-Fi channel

Is it too many devices?

Having a lot of devices connected to your home network can affect its performance, especially when streaming video at the same time, or performing other data intensive tasks, these devices include: 

• Tablets

• Mobile phones

• Gaming consoles

• Smart TV's

• Set-top boxes

Possible fixes:

• Ensure that devices are disconnected when not in use

• Ensure that your devices are up to date, older devices can run slowly even on a fast connection

What's running in the background?

A background application is often run automatically, they can use up a lot of your speed, without you knowing it.

Some background applications include: 

• Computer, Tablet or Phone updates

• Cloud storage services

• Automatic gaming updates

• Other data intensive programs that may be in use, such as file sharing

Possible fixes:

• Set a bandwidth limit for updates or file sharing

• Schedule updates later or earlier in the day

Is my Wi-Fi secure?

Did you know that modems can send Wi-Fi signals up to 30 meters away?

If you are unsure:

• Keep you Wi-Fi password secure and change it regularly

• Hide your SSID

If you are still experiencing speed issues, please follow this troubleshooting guide.

Optimising your Wi-Fi

Set-up

Your Wi-Fi modem should be placed in a central location, clear of obstructions and away from other electrical devices that may cause interference.

A number of things can affect your Wi-Fi connection, including;

• Distance from the modem
• Too many devices connected at the same time
• Your surroundings
  • Brick or concrete walls
  • Iron girders
• Overlapping signals in high density dwellings, such as apartments, flats and units
• Interference from other electrical devices such as microwaves, cordless phones, security cameras, baby monitors, and Bluetooth can also interfere with Wi-Fi signals.

If you suffer from low quality signals and are unable to change the modem position, you can try using a Wi-Fi extender to boost the range of your modem’s wifi signal or change the Wi-Fi channel on your modem.

Securing your Wi-Fi

To keep your Wi-Fi safe and secure, its best practice to use a password:

• Use a mix of lower and uppercase letters plus numbers and punctuation and change it regularly

For extra security, refer to your modem instructions to hide your SSID.

Is it too many devices?

The number of connected devices to your home Wi-Fi can affect its performance, especially when those devices are streaming videos or connected to online games.

If you are experiencing performance issues, try disconnecting devices when not in use to see if it improves.

Also make sure that your device software is up to date, older versions can cause devices to run slowly even on a fast connection.

We provide the following to help you manage your credit exposure:

• You can check your usage at any time by logging into My Dodo.

• You can restrict certain services (such as some call types and Premium SMS) associated with higher fees.

• For some account types, if you incur usage charges that are significantly higher than your monthly service fee, we will notify you by SMS and/or email.

• Our mobile plans will alert you when you have reached 50%, 85% and 100% of your included value.

• A number of our services have interim billing once you reach certain levels in excess of your monthly plan fee. This should be taken as advice to check your spend and see how you can better manage your usage. We can assist you to re-assess your needs.

• If you find that you are often exceeding your monthly call or data allowances, consider upgrading to one of our plans which feature unlimited services.

• If you are out of contract, you can switch a mobile or mobile broadband service to a pre-paid plan where you pay for a certain amount in advance.

• Not all charges will necessarily appear on your bill in the month in which it occurs. Occasionally there may be delays in charges being passed onto us by our wholesalers. We are not permitted to bill you for any charges older than 160 days. Delays in unbilled charges are usually from overseas usage or premium and third party services.

• All of our Spend Management Tools come free of charge.