wifi

Optimising your Wi-Fi

Set-up

Your Wi-Fi modem should be placed in a central location, clear of obstructions and away from other electrical devices that may cause interference.

A number of things can affect your Wi-Fi connection, including;

Most modern modems transmit internet data to your Wi-Fi devices on either 2.4GHz or 5GHz frequencies.

In most cases you have the option to select one of these frequencies to connect your device.

By default, Dodo supplied modems use a feature called Band Steering.

Dodo supplied modems VR1600, VX220

Existing connection

If your home is already connected to the nbn, we can usually get you connected within 3 business days, though it can be up to 10 days depending on nbn availability.

New connection

If you need a new nbn connection, a technician may be required. New connections can take up to 10 business days, depending on technician availability and the complexity of the work required.

You will be given the earliest available appointment and will be notified of the date/time via SMS, email and in My Dodo.

When you sign up for Dodo nbn, you have the choice of purchasing a modem from Dodo outright.

You can also use your own modem, as most nbn compatible modems will work with Dodo nbn, be sure to check that your modem is appropriate for your nbn access technology, and isn't locked to another provider.

*Our technical support team are fully trained on Dodo branded hardware, for help setting up your own modem, please visit out support pages.

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