Do I need an active home phone line to connect to the nbn?
Nope, you don’t need an active phone line to connect to the nbn you only need to be at a residential address that is nbn ready.
I live in a heritage listed building, can I get Dodo nbn?
If you are trying to connect Dodo nbn to a heritage listed building, you will need to obtain approval from your local authority before nbn technicians will do any installation work.
Visit https://www.nationaltrust.org.au/contact/ to find your local National Trust organisation.
I’m renting, can I still get Dodo nbn?
Yes, you definitely can. If you don’t own the property, you’ll just need to get consent from the landlord before you order an nbn service.
You’ll also need to let them know that equipment may need to be installed.
Can I sign up to Dodo nbn before moving to a new place?
If you are moving and want Dodo nbn at your new place, click here to view our nbn plans.
If you already have Dodo nbn you don’t need to sign up to a new service, just raise a Support Request via your My Dodo account by clicking the “Support Request” quick link, and we’ll move your service to your new address.
Click here to learn more about moving you existing dodo connection.
Will my medical alarm and security alarm work with Dodo nbn?
If you have a medical or security alarm, you will need to check if they'll work with an nbn connection before entering in a contract with us for a new nbn service.
If your medical or security alarm isn’t compatible, contact your alarm supplier to discuss alternate options.
If you have a medical alarm service, you should register this on the NBN Medical Alarm Register, which can be found on NBN Co’s website, www.nbnco.com.au