Billing

Call center staff are unable to process payments, so how do you pay a bill?

 

Automatic payments

Bill Payments will be direct debited from your nominated credit/debit card. Please ensure that funds are available on the due date of your bill to avoid possible service disruption.

 

Manual Payments

You can also make credit or debit card payments via our online Pay My Bill* service, or by using the phone payments system*.

*Not available to all customers

 

Related

When do I need to pay for my nbn service?

How do I view my bill?

Can I pay over the phone?

Dodo bills are setup to be paid automatically, however if you need to make a payment over the phone contact us and use your credit/debit card to pay:

 

  1. Dial 13 Dodo (13 36 36)

  2. Press 1 for existing customers

  3. Enter your date of birth using DDMMYYY format, followed by the # key

  4. Press 2 for phone and internet services*

  5. Press 1 for the self-service menu

  6. Press 1 to pay your bill and follow the prompts

 

Once a payment is made, you will be sent a receipt via SMS and email

*Phone payments are not available for Electricity and Gas accounts.

On sign-up you will need to pay for your Dodo modem, and if applicable, a new development fee, then your first month will be charged once your service has been activated.

Your billing cycle starts and ends on the same date every month.

When a billing cycle ends, your monthly base fees are charged for the next month of service in advance, plus whatever usage charges, if any, were accrued during the previous month.

 

Related

How do I pay a bill?

How do I view my bill?

Update your payment method

You can update or change your payment method by using My Dodo, simply login and navigate to the “Payment Details” link.

 

Related

How do I pay a bill?

Need a little help?

If you are having difficulty making a payment, visit My Dodo and click the “Payment extension” link to see what options are available to you.

 

If you need additional support our Financial Hardship Policy provides a variety of additional options to help get you back in control.

 

Related

Can I temporarily pause my billing?

We are unable to put billing on hold or suspend accounts.

Disconnecting your services early may incur cancellation fees and/or the loss of your phone number or email address.

However, if you are experiencing difficulties paying your bill our Payment Extension options may help.

If you need additional support our Financial Hardship Policy provides a variety of additional options to help get you back in control.

You can choose to download and complete our Statement of Financial Position Form and return it to [email protected] or contact us by phone:

 

  • Phone: 1300 907 283

  • Hours of Operation: Monday - Friday 9.00 am – 6.00 pm AEST

 

Related

Can I get a payment extension?

First, login to My Dodo and check your monthly invoice.

Your invoice will give you an itemised account of all your recent activity and can help explain any unknown charges.

If you still don't understand the charges, you can raise a Support Request via your My Dodo account by clicking the “Support Request” quick link.

If you are unable to create a My Dodo case please click here.

 

Related

How do I view my bill?