Getting help

Checking network coverage

If you're having connection issues, check the Mobile network maps, to check the signal quality in your area.

If you are in an area with good signal quality and are still experiencing connection difficulties, try our troubleshooting steps below:

Trouble connecting Mobile Wireless Broadband

Slow Mobile Wireless Broadband speeds

Can't connect to mobile wireless?

Before you start:

• Power cycle your hardware (turn off any mobile devices, modems etc, for 30 seconds and turn them back on again), this can fix basic connection issues.
• Check your Account Balance. If it is overdue, your service may be restricted.
• View the Network Coverage Map to check network availability in your area.

If you are using your SIM in a tablet or mobile device:

• Check the signal strength* indicator on your device.
• Check that your dodo Mobile Wireless SIM card is correctly inserted into your device.
• If available, try your dodo Mobile Wireless SIM in a different device to check if your device is causing the issue.

If you are using your SIM in a modem:

• If available, check the signal strength* indicator on your modem.
• Check that your dodo Mobile Wireless SIM card is correctly inserted in your modem.
• If connected via Wi-Fi, move your device closer to the modem.
• Make sure you modem is placed away from items that can cause interference, such as:
  • Obstacles - Brick walls, fish tanks & metal fencing (for example) can reduce or block WiFi signals
  • Device interference - Microwave ovens, wireless doorbells, cordless phones and some Bluetooth devices can interfere with WiFi frequencies (typically 2.4 GHz / 5 GHz). Avoid this by trying an alternate frequency. eg. switch your modem to transmit on 5 GHz or vice versa.
  • Other WiFi interference - WiFi networks can interfere with each other. To separate yours from your neighbour's (for example) try using a different WiFi channel.

Is your mobile wireless slow?

Before you start:

• Power cycle your hardware (turn off any mobile devices, modems etc, for 30 seconds and turn them back on again), this can fix basic connection issues.
• View the Network Coverage Map to check network quality* in your area.

If you are using your SIM in a tablet or mobile device:

• Check the signal strength* indicator on your device.
• If available, try your dodo Mobile Wireless SIM in a different device to check if your device is causing the issue.

If you are using your SIM in a modem:

• If available, check the signal strength* indicator on your modem.
• If connected via Wi-Fi, move your device closer to the modem

*Low quality signals can have an affect on speeds.

If you are still experiencing connection issues, please click here to create an online support request.