Mobile Wireless Broadband

View usage logs

If you would like to check your Dodo Mobile Wireless Broadband usage, you can log in to my.dodo. Once logged in, click the "view usage summary" button*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

Excess data charges

Once you exceed your monthly data allowance, you will be charged for any additional data you use.

The excess data charges vary, depending on what plan you are on.

To avoid excess charges, please ensure that you monitor your usage.

 

Mobile Wireless Broadband plans

Dodo currently offer Mobile Wireless Broadband SIM only starter packs, the monthly data allowance depends on what type of contract you select.

 

Please click here for more information. 

How to activate your Mobile Wireless Broadband

Click here to visit our online activation page.

If you are unable to use the online activation page, you can call our dedicated activation line on 1300 308 532.

Please ensure that you retain the activation information found in the packaging.

Can't connect to Mobile Wireless?

 

Before you start:

  • Power cycle your hardware (turn off any mobile devices, modems etc, for 30 seconds and turn them back on again), this can fix basic connection issues.
  • Check your Account Balance. If it is overdue, your service may be restricted.
  • View the Network Coverage Map to check network availability in your area.

 

If you are using your SIM in a tablet or mobile device:

  • Check the signal strength* indicator on your device.
  • Check that your dodo Mobile Wireless SIM card is correctly inserted into your device.
  • If available, try your dodo Mobile Wireless SIM in a different device to check if your device is causing the issue.
 

If you are using your SIM in a modem:

  • If available, check the signal strength* indicator on your modem.
  • Check that your dodo Mobile Wireless SIM card is correctly inserted in your modem.
  • If connected via Wi-Fi, move your device closer to the modem.
  • Make sure you modem is placed away from items that can cause interference, such as:
    • Obstacles - Brick walls, fish tanks & metal fencing (for example) can reduce or block WiFi signals
    • Device interference - Microwave ovens, wireless doorbells, cordless phones and some Bluetooth devices can interfere with WiFi frequencies (typically 2.4 GHz / 5 GHz). Avoid this by trying an alternate frequency. eg. switch your modem to transmit on 5 GHz or vice versa.
    • Other WiFi interference - WiFi networks can interfere with each other. To separate yours from your neighbour's (for example) try using a different WiFi channel.
If you are still experiencing connection issues, please click here to create an online support request.

 

Compatible devices

Your Dodo Mobile Wireless Broadband SIM is compatible with most 4G enabled devices, such as Laptops, tablets and any device that accepts a SIM.

Is your Mobile Wireless slow?

 

Before you start:

  • Power cycle your hardware (turn off any mobile devices, modems etc, for 30 seconds and turn them back on again), this can fix basic connection issues.
  • View the Network Coverage Map to check network quality* in your area.

 

If you are using your SIM in a tablet or mobile device:

  • Check the signal strength* indicator on your device.
  • If available, try your dodo Mobile Wireless SIM in a different device to check if your device is causing the issue.
 

If you are using your SIM in a modem:

  • If available, check the signal strength* indicator on your modem.
  • If connected via Wi-Fi, move your device closer to the modem
 

*Low quality signals can have an affect on speeds.

 

If you are still experiencing connection issues, please click here to create an online support request.