paying

Login to My Dodo and click the “Update account details” button in the quick links section, or select Account from the top right of the screen.

From here you can update your MyDodo username and password.

You can also update your contact and address information for each of your dodo services.

When you first sign up for a Dodo service, you’ll get a welcome email, which will contain instructions on how to set up a My Dodo account*.

All you have to do click on the supplied link and follow the step by step instructions.

Once done, visit my.dodo.com and log in with your Username and Password, and you’ll be able manage all your services in one place.

My Dodo is your online one stop shop where you can manage all your Dodo accounts 24/7 whether it's gas, electricity, internet or mobile. 

My Dodo gives you secure online access to;

Simply login to My Dodo and raise a Support Request by clicking the “Support Request” quick link.

When sending the request, please ensure to include their full name, date of birth, contact number, contact email and full address.

First, login to My Dodo and check your monthly invoice.

Your invoice will give you an itemised account of all your recent activity and can help explain any unknown charges.

If you still don't understand the charges, you can raise a Support Request via your My Dodo account by clicking the “Support Request” quick link.

You can view, download or print your current bill and previous bills from your My Dodo account.

Log in and click the “Billing” quick link, then select your account to view current and previous invoices.

Related

What should I do if I don’t understand a charge on my invoice?

We are unable to put billing on hold or suspend accounts.

Disconnecting your services early may incur cancellation fees and/or the loss of your phone number or email address.

However, if you are experiencing difficulties paying your bill our Payment Extension options may help.

If you need additional support our Financial Hardship Policy provides a variety of additional options to help get you back in control.

Need a little help?

If you are having difficulty making a payment, visit My Dodo and click the “Payment extension” link to see what options are available to you.

If you need additional support our Financial Hardship Policy provides a variety of additional options to help get you back in control.

Related

Update your payment method

You can update or change your payment method by using My Dodo, simply login and navigate to the “Payment Details” link.

Related

How do I pay a bill?

On sign-up you will need to pay for your Dodo modem, and if applicable, a new development fee, then your first month will be charged once your service has been activated.

Your billing cycle starts and ends on the same date every month.

When a billing cycle ends, your monthly base fees are charged for the next month of service in advance, plus whatever usage charges, if any, were accrued during the previous month.

Related

How do I pay a bill?